Seiko Ono(Miwa)

About

Willing to keep life balance between work and family events.

Experience

• Sr. Customer Development Representative -APJ at Infoblox
  Jun 2013 - Present · 13 yrs 2 mos

  -To expedite the sale and closure of all maintenance and subscription renewals, and new sales of Technology Refresh (migration to latest products) for Japan customers -Reporting to the senior manager of Customer Development in Malaysia -Working closely with Sales, Order Management, Legal, Finance, Technical Support, Channel partners, and customers ---------------- -Service renewal sales rep for APAC and Japan, reporting HQ in the US -Dealing with APJ distributors directly with calls and emails (Used to have 40+ disty, but now 16 disty since Dec. 2015) -Creating renewal quotes for APJ -Getting quota and forecasting in SFDC as a sales rep (APJ: Japan, Korea, China, Hong Kong, Macao, Taiwan, Singapore, Indonesia, Malaysia, Philippines, Thailand, Vietnam, Cambodia, Pacific islands, Australia, New Zealand, and India)

• Customer services and assistant of Technical Assistant Center at Fortinet
  Apr 2008 - Jun 2013 · 5 yrs 3 mos

  - Customer service specialist of APAC (Asia Pacific region) - Administrator for database and licenses of the products for APAC - RMA(Return Materials Authorization) controller for APAC - Detect if it’s hardware failure or software failure - Communicate with customers and distributors in APAC - Managing inventory for APAC - Built a new process of inventory management and customer service - Training coordinator for students in Japan and APAC - Instructor of system updates for internal staff and partners - Internal and external system enhancement testing - Sales assistant for Japan (APAC: Japan, Korea, China, Hong Kong, Beijing, Taiwan, Singapore, Indonesia, Malaysia, Philippines, Macao, Thailand, Vietnam, Cambodia, Pacific islands, Australia, and New Zealand)

• Sales/Customer service admin and general administrator at Blue Coat Systems
  Jul 2006 - Mar 2008 · 1 yr 9 mos

  - Sales assistant, order management - Calculate and forecast renewal contracts - Customer support including distributors, database administration - General administration including HR, finance and account for the Japan office and Asia pacific

• Accounting clerk at Atotech
  Feb 2006 - Jun 2006 · 5 mos

  - Check payment vouchers and travel expense reports - Input report data in the SAP financial system - Write customer invoices - Bill foreign group companies in Asia *as a temporary worker

• Management and tax payment consultant at Ueno Business Consultants Co.
  Apr 2002 - Dec 2005 · 3 yrs 9 mos

  - Confirm the accuracy of account books - Provide fiscal, financial, and administrative advise to managers, - Write balance sheets, income statements, and tax returns based on client data