South Korea
Trilingual (KR/JP/EN) professional with a tech-savvy background and a passion for go-to-market across APAC. I make complex products easy to understand — and easier to love — for users in Korea, Japan and beyond.
Managing technical integration with global media partners
Contents - Manage blog and social media channels for Korean and global audiences. - Create content that clearly explains product features, reflects brand voice, and increases engagement across channels. Localization - Localize dashboards and technical documents for Japanese users. Ensure clarity and cultural fit, and provide feedback to improve user experience. Go-to-Market (GTM) - Support Japanese partner enablement by adapting global materials and coordinating with internal teams. - Help align product messaging with local market needs and drive market readiness.
- Led root cause analysis supporting enterprise-scale incident resolution. - Acted as the Power BI subject matter expert (SME), enabling data visualization and automation for enterprise clients. - Collaborated with global engineering teams to escalate critical issues, streamline knowledge sharing, and improve internal documentation. - Built customer trust through clear communication and a problem-solving mindset, driving customer satisfaction in high-pressure situations. Data & AI Products in Charge: - PaaS Databases: Azure Database for MySQL, Azure Database for PostgreSQL, Azure Database for MariaDB, Azure SQL Database, Azure SQL Managed Instance, Azure Databricks - Business Intelligence: Power BI, Power BI Report Server, Power BI Embedded (Subject Matter Expert in Korea)
*Acquired by Branch - Handled Korean, Japanese, and English support tickets to deliver prompt and comprehensive technical support. - Managed localization of products and translation of technical documents from English to Korean and Japanese using tools like Smartling.
- Built strong relationships with clients and served as the primary point of contact to enhance their marketing performance. - Conducted technical dashboard training sessions for clients, agencies, and publishers. - Provided guidance and shared expertise in the mobile marketing industry to help clients optimize their campaigns.