Istanbul, Türkiye
With the agile working principle, I manually test the CRM screens of Vodafone. I am accustomed to agile working principle and our team follow project management through JIRA. I assimilate the request to the team by reviewing the analysis document, receiving transfers from the developers and then creating the test scenario for the subsequent development and uploading them to the Jira system. Then I start testing and update the status of the scenarios through Jira and upload evidence screenshots.
I respond to customer requests and complaints for provide customer satisfaction through the Turkuaz program in the customer experience management department. I support the efforts made to examine customer statements received through authorized services, to follow their files and to respond to their expectations. While following the process, I aim to keep customer satisfaction at the highest level on behalf of our brand by meeting with customers one-on-one when necessary.As a company we put our customers and their needs the center of our focus and provide a well sale and aftersale processes. Also I create new projects for increase to sales.
Had experiences in chemical industry about resin production, machines working principles ,had chance to observe quality control and R&D departments also tactical and operational planning activities. Worked with process specialist and chemical engineers.
Had experiences in pharmaceutrical industry about production drugs, machines working principles, also tactical and operational planning activities. Worked with process specialist.