Sacramento, California, United States
•Supported production staff/test systems with all technical issues that arise in all production operations •Provided technical support/training to staff working within the Manufacturing and Integration Test Facilities with new implementations of software/hardware/procedures to improve Manufacturing yields •Worked with engineering on designs, reliabilities, and integration of manufacturing equipments and software •Assembled/Installed/Configured computer systems/CERT carts/ test racks with required software/hardware for Engineering/Manufacturing designs and required capacity growths •Installed/Configured/Updated test server’s software/hardware for new patch releases to Test Facilities •Configured settings/network addressing for SAS HBAs/Fiber Optic Adapters/iSCSI/Dual Port LAN Adapter •Troubleshoots/Replaced defective SAS/Fiber Optic/Serial/CAT5e Ethernet Cables •Installed/Configured/Troubleshoots Desktop/Printers Easylabel/Procomm software •Implemented new patch releases for Manufacturing/Test Facilities •Performed Calibrations/Maintenance/Repaired of Zebra Printers/Hoists/Lifters/Scanners/Computers/CERT cart •Configured Hostnames/IP Addressing/Subnet Masks for Windows XP/Linux/SCO OS platforms •Created Hostnames/IP Address to DNS
Debugged test failure units involving system test rejection Provided failure analysis or root cause analysis of system test rejection units Analyzed test data to validate root cause of test failure units Troubleshoots/Repaired/Resolved technical problems involving defective components or system test issues. Entered data into database for all changes made during failure investigations Updated/Reloaded CEMI firmware, Boot ROM version, and revision levels as required by PCN Supported line failures in respond to yield excursions on production floor Guided test operators to properly operate test procedures when new software patches or new procedures are implemented on production floor
Inspected system hardware such as Motherboard, I/O Board, Hard Drive, RAM, and Network Interface Card for quality performance Examined system hardware for hardware compatibilities Installed/Configured LAN Network Performed Upgrades/Installation of hardware/software, drivers, and BIOS configuration Deployed updates, service packs and hot fixes using Windows Update and Automatic Updates Implemented troubleshooting, installations and repairs on off-site visits Assisted in troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win XP), Network Connectivity, TCP/IP configuration, upgrades, MS Office product, Firewall, Anti-Virus, and Internet connectivity Troubleshot hardware peripherals such as printers, keyboards, CRT/LCD monitors, modems, routers, and other removable media
Apple Macbook Technician Inspected Motherboard, I/O Board, Hard Drive, CD-ROM, LCD Display, Keypad, Camera/Speaker/MIC, CPU Fans, CPU Heat Sink, Video Card for quality functioning Achieved 90% quality productions Performed hardware functionality test on Apple MacBook and MacBook Pro Troubleshot/Repaired/Assembled Apple MacBook and MacBook Pro Configured hardware functionality tests RAM Configuration Analyzed/Troubleshot/Installed hardware such as Motherboard, I/O Board, RAM, Heat Sink, CD-ROM, Hard Drive, LCD display, and Camera/Speaker/Microphones Skills Data Backup LAN Network Installation BIOS Configurations Dual Boot Operating System Configurations Windows 98/2000/XP/Linux/SCO Desktop Support and Troubleshooting. Desktop/Printer Installations/ Configurations External/USB Drive Imaged LAN Network Troubleshooting Cisco Router Configurations Wireless Network Configurations Hardware/Software Troubleshooting/ Configurations Microsoft Office Suite Firmware Update/Rollback/Installed Quality Assurance Inspection