Istanbul, Türkiye
As an innovative technology solutions leader with 25 years in the international tech industry and skills in enterprise-level architectural design, pre-sales enablement, post-sales consulting services, program management, and coaching, I excel at: ✤ Motivating and coaching high performing team to drive business results. ✤ Leading transformational projects and program management. ✤ Recognizing growth opportunities and breaking into new markets to drive sales. ✤ Gaining access to key decision makers to build solid relationships and influence purchasing decisions. ✤ Engaging partners and building thriving partner ecosystems that enable rapid scale-up and increased productivity. I have a proven track record of consistently exceeding sales and utilization targets for solutions that include Microsoft Azure, Cloud Solutions, Data Platform and Data Insights. At the core of my success is a deep commitment to fully listening and understanding customer needs and delivering customized and efficient solutions that exceed expectations and win out over the competition. CAREER HIGHLIGHTS & RESULTS: ➤ Leading a high performing team by bringing clarity and coaching, to achieve business results ➤ Expertise in architecting complex cloud solutions, building technical mega plan for strategic and very large digital transformation projects, leading cloud migrations, developing data platform and data insights solutions using Cloud technologies. ➤ Recognized for outstanding performance, including awards for “EMEA Gold Club 2022 & 2018”, “Customer and Partner Excellence – Transforming the Ecosystem”, “Great People, Great Performance”. ➤ Keen insights into customer-side experience and ability to drive solutions end-to-end. Strong negotiation and communication skills. ➤ Builds trusted, long-lasting relationships with customers, leveraging deep insight into client needs and goals to enable more efficient design and build of their solution. Sustain positive partner relations to grow thriving partner ecosystem.
As a Technical Lead within the Strategic Partnerships Team in EMEA, I am responsible for providing technical leadership to strategic customers and partners, owning and leading the end-to-end technical strategy, and collaborating with diverse teams such as account teams, product groups, engineering teams, and support groups. My goal is to enable and accelerate their digital transformation initiatives across multiple horizons, leveraging my deep technical expertise and support to drive Digital Transformation wins and increase enterprise adoption of Azure through 1st or 3rd party services. I am passionate about building the capabilities of the Subsidiaries' technical resources and upskilling our customers to ensure their successful digital transformation journey. To achieve this, I conduct various workshops and other capacity-building activities that enable our customers to leverage the full potential of Azure and other digital technologies. Staying up-to-date with the latest technological trends and advancements is essential to ensure that our digital transformation solutions remain innovative and effective. Therefore, I continually invest in learning and development opportunities and work closely with other senior leaders to align our digital transformation efforts with the overall business strategy and objectives. In this role, I leverage my technical expertise, leadership skills, and strong communication abilities to drive digital transformation efforts that positively impact our customers and partners. My ultimate goal is to enable them to achieve their business objectives and thrive in the rapidly evolving digital landscape.
I had the privilege of leading a high-performing team of senior Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. Drove Azure consumption business as technical leader.
Lead a team of high performing team of cloud architects to help enterprise customers with their Digital Transformation journey and drive growth of Azure Services across different industries. Possess cross-team collaboration and communication to drive role clarity, account coverage, project assignment and effective cross-team collaboration Coach and enable my team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration
Overcoming intense competition to expand market share for Data Platform and Insights – one of Microsoft’s top revenue-generating businesses – I provided technical expertise that influenced decision-makers to buy, develop, and adopt solutions based on Microsoft technology. I also oversaw multiple migration projects from competitors to the Microsoft platform. KEY CONTRIBUTIONS: ➤ Entered new enterprise market, driving double-digit market share growth by influencing “big bets” to adopt Microsoft Data Platform and leveraging successes to influence others. ➤ Championed “partner ecosystem” concept, leading to faster delivery of Proof of Concepts, pilots and demos, driven by competition among partners. ➤ Member of regional team tasked with developing partnerships. Gained 5 new partners in first 6 months, enabling rapid expansion of Data platform and market share growth.
Hired to provide data platform expertise to the team and lead both pre-sales and post sales for consulting services. I worked closely with customers to identify business requirements, influence key decision-makers, and lead the design, build, and delivery of customized solutions. Working closely with other groups, I prepared statements of work, obtained sign-offs, and sold Data Platform consultancy contracts. KEY CONTRIBUTIONS: ➤ Drove pre- and post-sales of Microsoft data platform solutions end-to-end. ➤ Widely known as “go-to” person in Microsoft Turkey for Data Platform & Insights questions.
In my first role at Microsoft, I managed support services delivery for large banks, ensuring customer satisfaction while efficiently utilizing Microsoft support resources. I also consulted customers in data insights technologies to build solutions. As the only team member out of 35 selected to wear two hats, my primary role was as an account delivery manager, continuously monitoring and improving service delivery performance by soliciting feedback from customers, instituting quality improvement processes, and introducing corrective action plans to bridge gaps and drive end-to-end execution. I was also engaged as a consultant on data platform and analytics projects. KEY CONTRIBUTIONS: ➤ Engaged key decision-makers in high-quality, long-term relationships by providing comprehensive services, including pre-sales enterprise consulting and account delivery management. ➤ Built trust in Microsoft services and strengthened customer satisfaction by continuously delivering on promises.
Hired to collaborate with internal and external software development teams designing technical solutions, I ensured developed products met business requirements and stayed within budget. KEY CONTRIBUTION: ➤ Improved merchant’s financial analysis, customer analytics, and cash flow management abilities by contributing to development of Merchant Portal, a key transformation solution still in use today and recommended by Peppers & Rogers Group, recognized authorities in customer-based business strategy. Delivered Merchant Portal project on time and within budget.
Hired by independent software vendors (ISVs) to develop turnkey solutions for customers, I developed several solutions with Microsoft technologies while pursuing master’s and Ph.D degrees in biomedical engineering. (Left Ph.D. program to do mandatory military service.)
Tasked with removing barriers to unification of customer data across applications, I worked with a team of 5 developers to build middleware that integrated mainframe with call center and internet banking applications developed by Microsoft Technologies. KEY CONTRIBUTIONS: ➤ Awarded “Best Transformative Project 2000” by joint committee of universities and commercial business. ➤ Built call center and internet banking applications in less than 1 year with only 5 developers by reusing existing applications running on mainframe.