Miami, Florida, United States
Background: Healthcare Operations professional with experience in sales, regulatory compliance, process optimization, partnership building, training and development, lead generation, and marketing strategy Industries: Healthcare, Insurance, Technology Strengths: Assess market gaps to develop marketing strategy, train teams to meet compliance standards, deploy process improvements, utilize customer feedback to finetune the sales funnel, and collaborate with cross-functional teams Technical Skills: Microsoft Office Suite (Excel, Word, Powerpoint), Google Suite, MailChimp, Asana, Notion, R (basic), R Studio (basic), SQL (basic); Insurance Sales Customer Relationship Management (CRM): Sunfire, Salesforce Certifications/Training: Health Service Delivery and Human Resources for Health from Imperial College of London (May 2024), FL Health, Life, and Variable Annuities Agent 2-15 (April 2023), Basic Life Support provider from American Heart Association (April 2023) Direction: Motivated by compliance manager and operations analyst opportunities in the healthcare industry.
• Managed 3 sales agents, 1 operations assistant, and 1 customer service representative at an early stage insurance startup that assists underserved populations to navigate the healthcare system • Trained 3 new hires per quarter to complete product certifications, to implement compliance standards, and to understand products/services offered in preparation for field work • Lead biweekly meetings with COO and Director of Sales to present market insights, internal process improvements, and team performance updates • Edited presentation materials and supported negotiations, closing 5 partnerships with key medical centers • Streamlined a firmwide, digital recordkeeping system for documentation i.e. vendor contracts, sales forms, HR records
• Met with 120 leads monthly to consult individuals on insurance plans that meet financial needs and facilitated registration • Sold 20 health plans and 5 non health plans monthly, reaching a sales conversion milestone and earning a $3K bonus in co-op marketing funding from Florida Blue • Planned four events for seniors, bringing in 40+ qualified leads per event and developed business relationships with senior community owners, leading to 32 new clients within one month • Presented comprehensive products and services i.e. individual & family health plans, medicare plans, life insurance, dental, vision, short-term disability; completed 15 distinct insurance carrier certifications to increase knowledge • Maintained up-to-date knowledge of healthcare legislation through compliance trainings with regulatory agencies
• Returned to my hometown to care for my grandmother diagnosed with Alzheimer’s disease and act as her in-home aide • Communicated with doctors regarding chronic conditions that require additional attention and regular tracking • Maintained schedule for physical activity, mental engagement, proper diet, and daily hygiene activities • Scheduled healthcare appointments and organized all insurance documentation