Sebastian Reiner

About

Establish customer feedback process Customer feedback analysis & reporting Process optimization (customer experience, efficiency) conception & agile realization of state of the art CRM system on top of existing CRM & billing infrastructure Specialties: Customer feedback analysis & reporting Customer experience management Conception & agile realization of CRM system on top of existing CRM & billing infrastructure Small Cells / FEMTO - process design & deployment strategies

Experience

• Product Owner Internet@Home Digital Sales at A1 Telekom Austria AG
  Apr 2019 - Present · 7 yrs 3 mos

• @audidriven at instagram.com/audidriven
  Jun 2010 - Present · 16 yrs 1 mo

• Telekom Austria Group (3 yrs 10 mos)
  • Head of TAG digital acceleration
    Oct 2016 - Mar 2019 · 2 yrs 6 mos

    *digital strategy development *new eCommerce platform selection & implementation *Telekom Austria Group wide digital target definition & monitoring *Train / roll out / enhance analytics capabilities *Knowledge Exchange & best practice sharing *next generation myApp development & Group wide implementation

  • Head of Digital Capability Assessment
    Jun 2015 - Sep 2016 · 1 yr 4 mos

    *Telekom Austria Group wide digital maturity check (Austria, Slovenia, Croatia, Serbia, Bulgaria, Belarus, Macedonia) *Evaluation and presentation of maturity check results & recommendations to local CxO boards & teams *Development of digital maturity roadmap for every Group opco

• A1 Telekom Austria AG (Full-time · 9 yrs 11 mos)
  • Program Manager - A1 Online Cluster
    Oct 2013 - May 2015 · 1 yr 8 mos

    Responsible for online projects: *project 1. development of the new my A1 App* *project 2. development of new My A1 web functionalities *project 3. development of new user management concept

  • Head of Strategic CCO Small Cells Deployment
    Jul 2011 - Sep 2013 · 2 yrs 3 mos

    Small Cells / FEMTO - head of process design & deployment strategies & rollout

  • Head of CRM Transformation
    Jul 2005 - Jun 2011 · 6 yrs

    Conception & agile realization of state of the art CRM system on top of existing CRM & billing infrastructure for 1.200 agents. Post merger (fixed & mobile) conception project for future A1 Telekom Austria CRM system Process analysis, process design, UX design, customer experience Evaluation of future billing & CRM systems

• Special Project Manager at mobilkom austria
  Sep 2003 - Jun 2005 · 1 yr 10 mos

  Establish customer feedback process + customer feedback analysis & reportingProcess optimization (focus: customer experience, efficiency)