Miami, Florida, United States
Engineer with over 20 years of experience in project and product development and implementation. During this time, I have held various positions, ranging from programmer and analyst to technical leader, Senior Project Manager, and Service Manager. As a result, I have developed excellent team leadership, planning, and project management skills while leading teams of +15 members and managing budgets over USD$4 M. I maintain a persistent focus on professional development. I have completed a Postgraduate Degree in IT Management (INGES) from Pontificia Universidad Católica, along with Graduate Diplomas in Project Management from Universidad Diego Portales, Management Skills from Universidad Adolfo Ibañez, and Commercial and Sales Management from Universidad Adolfo Ibañez. I am currently certified in PMP® (PMI), ITIL Foundational, Cobit 5 Foundational, Scrum Master Foundational, and SAFE® Leader. I consistently show interest in the development of new products and services, project management and evaluation, as well as improving the customer experience. I am a highly committed executive regarding business objectives, skilled in managing interpersonal relationships, and a positive team player with high capability to work under pressure. I am characterized as a responsible, rigorous, orderly, committed, and proactive person, with the ability to adapt to new work environments while always being ready for new challenges.
IT Services Consultant (Independent) ✔ Identify and develop new enterprise opportunities by aligning AI and cloud-native technologies with long-term client growth strategies. ✔ Advise C-suite stakeholders on digital transformation initiatives, translating technical complexity into clear commercial business value. ✔ Design and implement engagement and governance frameworks that accelerate deal cycles and improve contract conversion rates. ✔ Strengthen client acquisition strategy through targeted market expansion and strategic positioning. ✔ Improve revenue pipeline quality by focusing on high-value enterprise opportunities and long-term partnerships. ✔ Build scalable consulting models that support repeatable delivery and sustained business growth.
Empowering Businesses Through Project Excellence | Service Delivery, Customer Success & IT Transformation At Red Hat, I didn’t just deliver projects. I ensured customers achieved their desired outcomes. By focusing on success metrics, training, and continuous engagement, I helped clients maximize the value of Red Hat solutions, leading to higher retention and repeat business. Results-driven Project Manager with almost 4 years at Red Hat Inc., specializing in professional services, IT consulting, and customer success management. Proven track record in end-to-end project delivery, stakeholder alignment, and value realization—bridging the gap between technical execution and strategic business goals. Key Expertise & Achievements: ✔ Project Management (PMP, Agile, Scrum, Waterfall) – Led cross-functional teams in complex service delivery engagements, ensuring on-time, on-budget completion while exceeding client expectations. ✔ Customer Success & Account Management – Partnered with enterprise clients to drive adoption, training, and ROI optimization, leading to upsell opportunities and customer retention. ✔ Stakeholder Engagement & Governance – Served as the primary liaison between executive leadership, technical teams, and customers, ensuring alignment, risk mitigation, and change management. ✔ Process Improvement (ITSM, Lean) – Optimized service delivery workflows, reducing inefficiencies and improving scalability for global teams. ✔ Risk & Issue Management – Proactively identified project risks, implemented mitigation strategies, and ensured business continuity during large-scale deployments.
Strategic Project Manager | Global Professional Services | Digital Transformation Leader I drive transformation for enterprise clients. By combining PMO excellence with business acumen, I’ve helped organizations such as Telefónica and government agencies modernize their operations through strategic service delivery. Global Project Manager Leader with expertise in large-scale IT and business transformation programs. Specialized in managing multi-million dollar budgets, cross-border teams, and complex stakeholder ecosystems to deliver results that matter. Key Expertise & Achievements: ✔ Digital Transformation Leadership – Spearheaded end-to-end modernization projects for clients across telecom, finance, commercial, and public sectors, among others. ✔ Financial Stewardship – Controlled budgets up to 2M in professional services while maintaining 95%+ delivery accuracy across 4+ concurrent projects. ✔ Executive Stakeholder Management – Bridged gap between C-level objectives and technical execution for key accounts ✔ Operational Excellence – Implemented hybrid (Agile+Waterfall) methodologies that reduced delivery timelines significantly. ✔ Team Development – Built and mentored high-performing teams across 5 countries in LATAM region Featured Clients: Telefónica, Caja Los Héroes (Financial Institution), BCI (Bank), Servicio Nacional de Aduanas (Customs), Servicio de Impuestos Internos (Tax Authority), Más Vida (Health Insurance), Banco Crédito e Inversiones (BCI), Previred (Pensions & Social Security), Administradora Tributaria y Aduanera (Treasury department), Forum (Financial Institution).