Manchester, Connecticut, United States
I build systems that get people to value fast. That's true whether I'm onboarding a 40-person team or deploying an AI automation stack for a client. Over the last 7+ years I've managed a $2.4M operation, driven 25% revenue growth, and built the processes that made it repeatable. At the same time, I've deployed AI-powered systems for 50+ clients, cutting their speed-to-lead from 1-2 hours (sometimes never) down to under 60 seconds. That single change means more revenue, better customer experience, and measurable ROI. That's implementation work. Get the system live. Get people using it. Make sure it sticks. I bring this same skillset to SaaS and tech teams that value: → Someone who has actually deployed systems, not just managed projects around them. → Process discipline built from running high-stakes operations. → The ability to translate complex setups into outcomes clients actually feel. → Someone who owns the result, not just the handoff. What I bring: - Deployed AI automation systems for 50+ clients, reducing speed-to-lead from hours to under 60 seconds - Owned full P&L responsibility ($2.4M annual revenue) with 25% revenue growth - Led 40+ person teams through structured onboarding, SOPs, and accountability systems - Built on GoHighLevel, Zapier, CRM platforms, and AI tools - Thrived in fast-paced environments where execution and consistency are non-negotiable What excites me about implementation: The moment a client's system goes live and starts working. That's the job.
- Delivered 50+ AI-driven CRM implementations for small business clients end-to-end - Cut client speed-to-lead from 1-2 hours down to under 60 seconds through automated follow-up systems - Built full workflows using GoHighLevel, Zapier, and AI voice tools - Managed client relationships from discovery through go-live and post-launch support - Designed and documented a full client onboarding process from scratch, including intake forms, checklists, system walkthroughs, and SOPs, reducing time-to-live to under 30 minutes per client - Conducted structured onboarding calls via Google Meet, covering system logic, trigger workflows, and CRM integration to ensure a seamless go-live experience every time
- Own full P&L responsibility for a $2.4M annual revenue operation - Lead and develop 40+ employees through structured onboarding, SOPs, and accountability systems - Managed stakeholder relationships across corporate leadership, area management, and a 40+ person team to align on operational goals and drive consistent execution - Drove 25% revenue growth through process improvements and operational discipline - Reduced labor costs by 15% through optimized scheduling and workforce planning - Reduced order error rate by 40% through quality control systems and staff training - Built KPI dashboards to track and optimize performance across service, staffing, and customer experience
- Managed daily operations and led a team of 20+ staff - Implemented process improvements that drove measurable gains in speed and consistency - Regularly stepped in as acting GM, owning full operational responsibility during leadership transitions - Trained and onboarded new hires, ensuring consistent adherence to operational standards and SOPs from day one - Managed cash handling, inventory control, and customer escalations, maintaining accuracy and service quality across daily operations