Aarau, Aargau, Switzerland
By applying expertise from life sciences and biotechnology, as well as consecutive further development of my abilities, I want to make a significant contribution to the success of a company.
- Lead team of Application Specialists, Support Engineers, and Project Managers, ensuring operational continuity for Lucullus across Europe and North America. - Initiated and managed cross-departmental improvement projects that streamlined support workflows and reduced backlog. - Introduced product management practices across departments, enabling business case -driven development of new products. - Coordinated interfaces with Software Development, Marketing, and Sales to align product roadmaps with customer and market needs. - Acted as interface to Software Development, prioritising customer-driven feature requests and product improvement projects. - Supported pre-sales activities through technical demonstrations and documentation, improving customer onboarding and engagement. - Executed software installation, support, and service projects at customer sites; created and extended documentation supporting operational and deployment processes.
- Lead a team of Application Specialists, Sr. Support Engineer, Support Engineer and Project Manager - Coordinate operational activities of the software product Lucullus in Europe and North-America - Interface to software development to coordinate new product development and improvement projects - Interface to business development and sales management for technical sales support - Executed software installation, support, and service projects at customer sites. - Acted as first-line contact for customers, handling technical inquiries and troubleshooting. Created and extended documentation supporting operational and deployment processes. - Provided presales and marketing support through technical input and customer demonstrations.
Application Specialist / Wissenschaftlicher Assistent
- Key user of process control software (Lucullus) and management of IT lab infrastructure - Initiation of digitalization projects and contribution to the development of novel PAT systems - Implementation and conduction of bioprocess technology projects - Cultivation of various organisms: microalgae, yeast, mammalians, bacteria in benchtop and pilot scale - Supervision of undergraduate students for semester and bachelor theses - Organization and conduction of practical and theoretical courses for biotechnology students
Durchführung Literaturstudie zu online Biomonitoring Durchführung Literaturstudie als Vorbereitung für eine ISO-Standardisierung des kombinierten Algentests