Greater Philadelphia
Risk and security professional with experience across third-party risk management, technology risk, and security operations. I focus on strengthening vendor oversight, improving risk visibility, and aligning programs with regulatory and enterprise standards. My work centers on turning complex risk data into clear, actionable insights that support better decision-making.
I support the Third-Party Risk Management (TPRM) program at Customers Bank by managing vendor risk activities and enhancing program reporting and oversight. • Execute vendor lifecycle activities including due diligence, risk assessments, and ongoing monitoring • Partner with stakeholders to ensure third-party compliance with internal and regulatory requirements • Review contracts and SOWs for confidentiality and risk mitigation alignment • Analyze vendor risk data to improve reporting and deliver actionable insights • Support enhancements to TPRM policies, standards, and overall program execution
I led third-party risk management activities at Customers Bank, overseeing vendor lifecycle processes, contract risk analysis, and program enhancements to strengthen compliance, governance, and reporting. • Led end-to-end vendor risk activities, including due diligence, contract reviews, and lifecycle risk assessments • Analyzed contractual terms to identify risk, ensure compliance, and provide recommendations to stakeholders • Improved risk assessment and contract review workflows, enhancing documentation and cross-functional coordination • Conducted vendor audits and risk assessments to strengthen governance and ongoing compliance • Developed executive-level reporting to support risk committees and leadership decision-making
I supported third-party and technology risk initiatives by conducting assessments, validating vendor controls, and collaborating across teams to strengthen security posture and regulatory compliance. • Conducted third-party risk assessments using the NIST Cybersecurity Framework to identify gaps and ensure compliance • Partnered with cross-functional teams to develop vendor security protocols, assessment questionnaires, and standardized processes • Performed on-site reviews of critical vendors, validating controls through testing and alignment with attested capabilities • Collaborated with IT and security teams to remediate vulnerabilities and improve overall risk posture • Produced risk reports and presentations for leadership, highlighting key risks and mitigation strategies
I managed admissions and administrative functions for a non-profit organization, overseeing application workflows, building data tracking systems, and establishing processes for a newly created role. • Reviewed housing applications, conducted phone screenings, and coordinated intake interviews with leadership • Built and maintained databases tracking applications, referral sources, and resident payments • Led onboarding coordination for new employees and provided direct administrative support to the Executive Director • Established procedures and created an operating guide to standardize the role
I oversaw client relations operations, managing team performance, coordinating scheduling, and serving as the primary point of contact to ensure a high-quality client experience. • Led the client relations team, including interviewing and onboarding new hires to ensure smooth integration • Created and managed weekly schedules, handling time-off requests and shift changes • Addressed team issues and day-to-day operational challenges to maintain efficiency • Served as the primary point of contact for clients, ensuring needs were handled promptly and effectively
I handled patient transport and unit support functions, ensuring timely movement of patients, equipment, and materials while maintaining compliance with healthcare safety standards. • Transported patients between treatment areas, operating rooms, and inpatient units • Collected vital signs, including blood pressure and oxygen saturation • Coordinated delivery of medical equipment and supplies to designated areas • Transferred laboratory specimens in accordance with handling protocols • Maintained strict adherence to safety procedures and healthcare standards
I directed operations across hardlines, softlines, and electronics, driving team performance, optimizing workload planning, and using sales data to improve departmental results. • Oversaw multiple departments, ensuring consistent execution and performance across product areas • Trained and developed team members to strengthen onboarding and day-to-day operations • Planned weekly and daily workloads to maintain efficiency and meet business needs • Analyzed sales data to identify trends and prioritize high-impact areas for improvement