Bucharest, Bucharest, Romania
Experienced Customer Care Professional with a demonstrated history of working in the retail industry. Skilled in Negotiation, CSRs, Microsoft Word, English, and Skilled Multi-tasker.
TSE
Receive and validate new customer credit assessment and contract requests. Monitor existing customer and portfolio credit risk. Reconcile accounts receivable activity to the general ledger. Apply cash remittances and credits or adjustments.
Complex technical escalations
IoT tech support
▪ Providing support for four of the brands owned by Steve Madden (Steve Madden USA and Canada, Betsey Johnson, Superga USA and Dolce Vita) on five sites affiliated with the mentioned brands; ▪ Effective and fast management of customer questions and problems (according to company policy and procedures) simultaneously via phone, email and live chat - regarding product availability, prices, promotions, delivery times, order status, delays; ▪ Ensuring a trust relationship based on adapting solutions and responses to customer problems and needs; ▪ Assisting potential customers about company products and counseling for order placement; ▪ Ability to handle special situations and escalate them to responsible departments; ▪ Identifying optimal and fast solutions - especially in periods of high volume and much more complex work - such as Holiday Season, promotions, or extra shifts.
▪ Translation and adaptation of official documents from Romanian into English / English to Romanian; ▪ Training sessions with drivers and back office staff; ▪ Preparing Partner Activity Reports after checking the following: ▫ drivers documents; ▫ vehicles; ▫ transportation documents; ▫ data recorded by relevant systems. ▪ Downloading and analyzing data from tachographs and tachograph cards using specialized equipment and software; ▪ Continuous study of the European and national legislation; ▪ Drawing up the documentation required for various customer activities; ▫ Obtaining the transport license and the compliant copies; ▫ Obtaining certificates and other necessary documents for the personnel involved in the transport operation; ▪ Customer service (24/7, mainly in urgent situations, receiving calls from business partners and assisting them with legislation issues they encounter, also guiding them in such a manner that they can apply their business plan and also respect the regulations);