Sebastian Schmager

Manager Business Process Excellence - Service to Customer

Greater Oslo Region

About

Experience

  • ZEISS Group (9 yrs 11 mos)
    • Manager Business Process Excellence
      May 2026 - Present · 2 mos

      Workstream lead for Service-to-Customer in the SAP S/4 HANA and Salesforce transformation program

    • Manager Business Process Excellence
      Jul 2025 - Apr 2026 · 10 mos

      Workstream lead for Service-to-Customer in the SAP S/4 HANA and Salesforce transformation program

    • Area Owner
      Apr 2024 - Dec 2025 · 1 yr 9 mos

      Part of the NextGenCRM Project: Coordinating a team to design and implement a global 2nd level support process in Salesforce across several business units within the ZEISS group.

  • Lückenjahr at Career Break
    Jul 2015 - Jul 2016 · 1 yr 1 mo

    Travelling and jobbing mainly in Canada but also travelled to South-East Asia, Hawaii, Alaska and the lower 48 of the USA. Finished off that year full of experiences with a 5-week bicycle trip from Vancouver, Canada to Tijuana, Mexico.

  • Siemens (Leipzig, Deutschland)
    • Electronics technician
      Sep 2012 - Jul 2015 · 2 yrs 11 mos

      • Mount and wire electric switchgear and withdrawable units • Repair electrical switchboards and withdrawable units • Solve problems with regard to electrical constructions • Prepare and inspect documents for production • Cooperate with engineering department • Analyze defects and errors in production • Prepare non-conformance reports • Order tools and equipment

    • Wiring technician
      Aug 2008 - Aug 2012 · 4 yrs 1 mo

      Wire and mount switchboards and withdrawable units