Greater Hamburg Area
International leadership experience in IT Operations for a global oil corporation, with extensive experience in Operational Excellence, Change Management, IT Service Management, Agile Transformation, Vendor Management, Infrastructure Projects, Customer Experience, Works Council Relationships.
Delivery of IT infrastructure and desktop services, productivity tools and digital initiatives at the affilates in Germany and Poland.
- Agile adoption for 38 teams in the EAME region
- Team Lead (10 FTE) across the EAME Ops organization - Ensure compliance with IT Service Management best practices - Steward SLAs with Managed Services (Help Desk, Network, Server/Storage) - Coordinate projects to achieve internal efficiencies
- Lead for digitization of business processes, using agile methodologies - IT Infrastructure project coordination (ISP, VoIP, server/storage, WLAN) - IT Lead in divestment projects, ensuring timely delivery
- Staffing and candidate selection - Works council relationships - Compensation consulting - HR benefits and guidelines design
Strategic Assessment of Service Offering Portfolio