Apex, North Carolina, United States
After years of experience shadowing a current engineer in the field, I have grown to love learning about Networking and Storage as well as physical hardware. I am a detail-oriented Computer Information Systems student at Lander University with a 4.0 GPA, specializing in Cybersecurity and Networking. I have hands-on experience in IT support, network troubleshooting, and front desk operations, complemented by strong programming skills in Python, Java, HTML, JavaScript, C, and C++. My professional experience spans from managing high-volume customer service environments to performing complex IT migrations for healthcare systems. I am pursuing opportunities in cybersecurity, network administration, and IT support where I can apply my skills, certifications, and passion for secure, efficient technology solutions.
Shadowing senior network engineers across various network technologies, gaining exposure to different network specialties/appliances via subject matter experts. Additionally, I will do rotations with the data center hardware and compliance sub-teams.
Provided technical support for staff and student workstations, diagnosing and resolving both hardware and software issues in Windows systems. Performed hardware repair and maintenance involving component replacement, computer imaging, and performance optimization. Assisted with Active Directory management involving security policy assignments, device setup, and access troubleshooting.
Lander Men's Lacrosse Team
Managed guest check-ins, check-outs, and reservations with precision and professionalism Delivered high-quality customer service and resolved guest concerns promptly Balanced daily transactions and maintained accurate POS records
Created and operated a sole proprietorship that specialized in "nerdy" computer science-themed coffee mugs and hats. Created and maintained business web applications and various SaaS integrations. Conducted target market research to scope out industry competition and identify advantageous trends.
Performed hardware/software troubleshooting for laptops and network systems Led a migration project for 400+ phone numbers in private healthcare facilities, minimizing downtime Assisted with systems documentation, user support, and network configuration