Monroe, North Carolina, United States
Operating Systems & Devices --------------------------------- Windows, macOS, iOS, Android Mobile Device Management (iOS, Android, Windows Mobile) POS & proprietary application support Microsoft Technologies -------------------------- Microsoft 365 & Office (1997–2019) Microsoft Exchange Administration (2007–2016) Azure Active Directory & account provisioning SharePoint Site Collection administration, permissions & library management Cloud, Identity & Access Management ------------------------------------------ Azure & cloud / virtualization support OKTA account administration/configuration Oracle Identity Management DUO Intune Networking & Security ------------------------- VPNs: Zscaler, Palo Alto (GlobalProtect), Meraki, Cisco Secure Client Firewalls: Fortinet, Meraki, Sophos, Palo Alto WAN/LAN connectivity diagnosis & troubleshooting VoIP telephony troubleshooting & support Enterprise Applications ------------------------- Salesforce account provisioning & modification/configuration Oracle E-Business Suite (R12 & 11i) Citrix administration BlackBerry Enterprise Server administration Ticketing, ITSM & Asset Management ----------------------------------------- ServiceNow Remedy Connectwise Confluence/JIRA Microsoft CRM IT ticketing systems & IT asset management ITIL experience Remote Support & Collaboration Tools ------------------------------------------- WebEx, Bomgar, Dameware Microsoft Remote Desktop (RC/RA), Quick Assist Lync / Skype for Business, Live Meeting GoToMeeting, TeamViewer, AirWatch Documentation & Knowledge Management ------------------------------------------------- Technical documentation & knowledge base management Atlassian tools: Confluence & Jira Hardware & Troubleshooting -------------------------------- Printers, hardware & network connectivity troubleshooting Advanced troubleshooting & creative problem-solving skills Additional Skills & Experience --------------------------------- Knowledge of loan document software, credit reporting systems & mortgage loan processes Previous experience in residential home loan processing, underwriting & funding Experience in the Restaurant service industry with POS systems Languages spoken --------------------- Fluent Tri-lingual: English, Spanish & Portuguese