Pereira, Risaralda, Colombia
I’m a bilingual professional with 8+ years of experience optimizing digital workflows, supporting remote teams, and delivering reliable virtual assistance across global environments. Skilled in CRM platforms, Trello, Google Workspace, and agile workflows, I specialize in streamlining operations, managing schedules, and ensuring accuracy in documentation and client communications. My background spans operations supervision, social media analytics, and cross-cultural coordination. I’ve led remote teams, coached agents, and collaborated with QA and training departments to improve performance and client satisfaction. Whether coordinating across time zones, refining digital processes, or managing high-volume communications, I bring a proactive mindset and strong organizational skills to every project. I value reliability, empathy, and continuous improvement, and I thrive in fast-paced digital settings where clarity, coordination, and problem-solving make a measurable impact.
Handled documentation and coordinated administrative processes for an international insurance company. Communicated with medical centers, reviewed insurance contracts, and ensured compliance with policy requirements. Scheduled appointments for travelers and maintained accurate digital records with timely follow-ups.
Assisted clients with service inquiries, ensuring accurate documentation and proper record-keeping. Supported intake processes by gathering essential customer information and maintaining organized files. Sold services to clients while retaining accounts through clear communication and proactive problem-solving.
Organized digital records and ensured compliance across multiple software systems. Coordinated workflows and supported intake/documentation processes for clients. Led remote teams, ensuring smooth operations and timely completion of administrative tasks.
Managed and analyzed multi-platform campaigns across Instagram, Facebook, X, and TikTok. Produced data-driven reports to support content strategy and audience targeting. Collaborated with cross-functional teams to align brand messaging with digital trends.
Handled high-volume calls, emails, and chats regarding client complaints, documented service requests, and resolved issues. Gathered and verified information for intake processes and transactions to ensure accuracy. Maintained organized client records and supported strong relationships through clear communication and problem-solving.