Greater Houston
Sean Hughes | Dynamic Retail & Operations Leader | ⌨ [email protected] ☏ 281.794.8589 Energizing Retail Operations Leader with great results in multiple store formats. I turn around underperforming teams, deliver record-setting financial results, elevate brand reputation, and upgrade productivity. Here are some highlights: • Accelerated profits in multiple stores, including delivering a 1st ever FY net profit in one location, after 10+ years of losses under previous management • Recruited and developed an engaged and loyal staff, achieving a Top of Region 99.8% Planned Payroll level and reducing turnover by more than 25% in consecutive years • Collaborated with merchant organization to adjust the inventory mix, producing the highest annual Gross Margin increase (164 basis points) out of a 59 store division • Consistently achieved excellent operational audit scores, reducing legal, shrink, and safety liabilities and allowing much longer time periods between required audits I get excited about opportunities to elevate the skills, morale, and loyalty of diverse teams, dig into financial analysis and process improvement projects, and deliver outstanding experiences to customers. I enjoy connecting with new people, so reach out to me at [email protected] or here on LinkedIn. Expertise: ☑ Big Box & Specialty Retail Leadership ☑ Guiding Turnarounds ☑ Multi-Unit Operations ☑ Recruiting, Training & Staff Development ☑ Profit & Process Improvement ☑ Elevating Customer Service ☑ Sales Management ☑ Inventory Planning ☑ Brand & Product Development ☑ Strategic Marketing ☑ Budget Administration ☑ Project & Program Management ☑ Volunteer & Donor Engagement
I helped develop a climate of Excellent Customer Service and a shared passion for Sports, Outdoors, and Fun inside a high volume operation. Our team connected customers with great merchandise at great prices - from premium national brands to our own private labels. My own goals also included developing a strong talent bench so that Academy had leaders ready to navigate an exciting growth curve.
Operations Director with six area locations funding and delivering services to survivors of sexual assault and domestic violence in the greater Houston area ► Grew annual sales revenues by 19.5% by enhancing staff cross-training and updating visual presentations ► Earned an agency wide award for demonstrating the core value Passion ► Obtained funding for 250+ pieces of new equipment to enhance the productivity, appearance, and safety of the stores and distribution centers ► Developed new approaches to donations marketing, resulting in 15-25% annual growth in multiple store locations ► Migrated thousands of loyal customers to a new smartphone based Rewards Program
Children's Plus recruited key Davidson Titles teammates and then partnered with Rainbow Books, and Delaney Educational Enterprises to provide even more robust services and products to schools and libraries Delivered customized educational solutions for PreK-16 schools and public libraries ► Built valuable relationships with culturally and economically diverse library customers from 10 of the 20 Educational Service Centers in Texas ► Consulted with customers to create opportunities for improving product and service offerings ► Communicated trends and best practices during one-on-one meetings and large group conferences ► Facilitated customer training with a range of online tools ► Promoted school and community efforts to create engaged readers and lifetime learners
Delivered customized educational solutions for PreK-16 schools and public libraries ► Personally designed and updated two specialized websites focusing on collection development for high interest materials, developing new business and 1100+ page views within weeks of launch ► Created and presented popular training seminars at several state-wide, regional and district conferences that helped educators improve Science, Technology, Engineering and Math programs and campus test scores ► Provided opening day collections support and services for new libraries ► Promoted school and community efforts to create engaged readers and lifetime learners