Hamburg, Germany
Higher education administration and student services professional with experience supporting students, staff and university programmes at the University of Technology Sydney. Experienced in programme coordination, stakeholder engagement, service delivery and administrative support. Interested in opportunities across higher education administration, student services and programme coordination.
- Delivered frontline support to students, staff, alumni and public users through in-person and digital service channels. - Managed student accounts using Ex Libris Alma. - Investigated and resolved complex enquiries, coordinating with specialist teams where required. - Maintained accurate records and supported service delivery across multiple systems.
- Coordinated planning and delivery of student-facing programmes and services within UTS Library. - Supervised and trained more than 20 Student Guides. - Managed scheduling and logistics across a six-month orientation cycle. - Collaborated with colleagues across multiple university departments to support programme delivery.
- Hosted Study Groups for students, where they could learn new skills and network with one another - Provided directional advice to students, staff and the general public - Handled client enquiries, and referred to other departments