United Kingdom
I am a process-driven customer service professional who has worked in retail, logistics, international recruitment and has now transitioned to IT. My goal is to help businesses thrive both on the front line and behind the scenes through the provision of internal IT support including efficient helpdesk management, user training and data management.
• Efficient helpdesk ticketing management in HaloPSA and previously FreshDesk • Management of client domains through Office 365 Admin and Google Workspace • User management in private and public clouds, using on-premises Active Directory, Azure Active Directory and Google Workspace, (including inTune and Google Endpoint Management) • Periodic backup report generation for Microsoft Azure Recovery Services, Barracuda Cloud-2-Cloud Backup, Hyper-V replication to Azure, Robocopy and Synology Hyper Backup • Endpoint management using Ninja RMM SAAS • Endpoint software management and onboarding using ImmyBot • Asset and documentation management using IT Glue • Imaging of Windows devices joined to either on-premise or Azure Active Directory domains • Communication with third parties for arranging device repairs, site visits and application support • Network connections, from printer and drive mapping to VPN troubleshooting and CMD network troubleshooting
• Efficient helpdesk ticketing management • Be a strong advocate for internal process betterment • Management of client domains through Office 365 • User management in private and public clouds, namely on-premise Active Directory and Azure Active Directory, (including inTune Endpoint Management) • Backup report generation for Microsoft Azure Recovery Service and Barracuda Cloud-2-Cloud Backup • Endpoint management using Ninja RMM SAAS • Imaging of Windows devices for on-premise or Azure Active Directory • Communication with third-parties for arranging device repairs, site visits and application support
• Picking and packing ingredients & food items • Working as part of a team on a production line • Loading and unloading deliveries with other Warehouse Assistants
• Manage running of CRM system • Oversee IT training for new joiners and ‘knowledge refreshes’ for both existing and new employees • Regularly undertake a range of CRM ‘usage audits’ to ensure all employees continue to use the system in the most efficient and effective manner. • Collate weekly activity reports • LinkedIn Recruiter Champion – ensure all employees are fully trained on the usage and keeping abreast of new tools and services from LinkedIn. • Manage all job postings on job-boards, LinkedIn and other social media; building a database of response levels to monitor the effectiveness of each individual media and the company’s ROI. • Provide an EA service to the CEO. • Manage the ongoing distribution, collection and analysis of all client and candidate satisfaction surveys, once they have been designed. • Set up relevant IT accounts for all new joiners and close off accounts for all leavers, ensuring system integrity & security. • Help to manage the relationship and SLA with appointed IT/systems/telecoms suppliers. • Assist with managing the company’s serviced office providers to ensure the right standard of facilities and infrastructure is provided • Assist in the planning of new offices and office moves, as and when appropriate
Millar Cameron is a specialist recruitment consultancy that focuses on Africa and other emerging markets,. My role is focused on client delivery ensuring that we continue to apply the highest standards of service to our clients. We continue to develop innovative sourcing methods and improve the way we carry out due diligence. Our key candidate segments are C-level to senior management level hires. Languages spoken: English, French, Spanish Feel free to contact me on [email protected] to discuss career opportunities or how we can support you in talent acquisition
• To distribute stock onto the shop floor • Assisting customers with any queries or needs they may have • Being present at checkouts to process customer payment • Disposing of waste products and packaging