Sean Soo

Business Analyst - Customer Insights Specialist at Maxis

Selangor, Malaysia

About

Analytical thinking Able to adopt a holistic view when problem solving and methodically break down complex projects into component tasks. Technical Expertise Highly proficient at Microsoft excel for data analysis, data charting and visualization, dashboard creation and financial modeling. Learning Mindset A driven and fast learner, eager to learn new skill sets and focused on continuous development. Passionate Takes initiative and willing to go the extra mile. Adaptability Adopts a positive attitude towards change.

Experience

  • Business Analyst - Customer Insights Specialist at Maxis
    Feb 2019 - Present · 7 yrs 5 mos

  • Marketing Analyst at FedEx Express
    Feb 2017 - Feb 2019 · 2 yrs 1 mo

    • Acted in personal capacity as lead for annual competitor analysis and surcharge development project. • Extract information from databases and conduct pricing data analysis, identifying trends and patterns and developing recommendations. • Conduct pricing automation design and development. • Practise pricing project management and collaborate with various APAC-wide departments in planning, design and execution of global pricing projects. • Conduct research and ad-hoc analysis, through methodological processes and produce summarised presentations which synthesise data and is fact-based.

  • Pricing Specialist at TIME dotCom Berhad
    Jan 2015 - Jan 2017 · 2 yrs 1 mo

    • Established pricing proposals for all business opportunities by building the business case and conducting financial viability analysis. • Produce Profit and Loss analysis and market-driven pricing by considering the factors of cost drivers, competitive landscape, client profile, cost-benefit analysis and risk assessment. • Communicate and advise timely, critical and accurate cost information across various departments/personnel in order to verify pricing direction and substantiate expected outcomes. • Maintained pricing database and produced periodical competitor analysis report.

  • Visa & Immigration Consultant at Santa Fe Relocation Services
    Apr 2013 - Jun 2014 · 1 yr 3 mos

    • Managed an active mixed portfolio of international assignees / clients ranging on an average of 15 – 20 active immigration cases per month. • Acted as primary information source in assuaging client queries regarding visa application information required and overall process flow. • Executed tasks and responsibilities efficiently with primary focus on professional client servicing and expediency as well maintaining a high level of discretion and confidentiality. • Instrumental in planning and executing the launch of the company’s first Visa & Immigration Conference.