United States
Customer Success leader with leading fintech, SaaS, and rapid growth organizations. Customer and team advocate with extensive hospitality and remote team management experience who loves collaborating with diverse teams to accomplish customers' goals!
Head Coach with the 2021 Rock Lacrosse Team.
Oversee operations for all Maryland Area markets.
I served in a multi-faceted operational role. I worked closely with local teams on launching and expanding the Orderup platform in Towson. Working in a startup environment has allowed me to step outside my traditional verticals and expand my professional profile. My duties include: • Utilize Looker to conduct data-driven analysis of profitability, demand, customer experience, and countless other metrics • Work with General Managers, Marketing Managers, and Groupon HQ to identify opportunities for sales, marketing, content, and community education in an effort to grow market share • Meeting or exceeding daily, weekly, and monthly goals and KPI’s • Recruit, onboard, train, and retain a driver pool that is on par with demand • Facilitate communication regarding protocol, best practices, customer service, and support • Scheduling, payroll, technical support, driver disputes • Accountability for all equipment and inventory in the marketplace • Maintain relationships and ensure satisfaction of restaurant partners through regular communication • Remain flexible in order to adapt to an ever-changing role
- Maintained databases and coordinate and tracked activities and communications to ensure project goals were accomplished within the prescribed time frame and budget parameters in cooperation with the largest wireless providers in the US. - Work closely with the Program Leads to ensure project progresses are on schedule and within the prescribed budget. - Update job costing systems and project databases. - Provide documentation and work closely with management to produce monthly milestones and billing for time and expense.
Smartlink is a national staffing and services company that delivers solutions for developing, engineering, and maintaining new and existing communications infrastructures. Established in 2000, Smartlink is headquartered in Annapolis, MD. As a trusted partner to the nation’s leading wireless carriers, tower companies, and turnkey providers, Smartlink continually exceeds client expectations, working smarter and harder than its competitors. Whether staffing for a single position or managing an entire network buildout, Smartlink constantly challenges the “business as usual” attitude. When presenting candidates with their next career opportunity – or providing the support and expertise for our clients to complete their next project – our extensive network is here to move them forward.
Collaborate with Merriweather Post Pavilion to provide a clean, organized, and profitable venue. Manage logistics of the venue for up to 35 events per season. Negotiate with outside vendors and supply companies, schedule maintenance, organize staff (up to 75 at a time), problem solve, provide excellent artist and customer relations and plan private parties (small to large scale). Oversee our mission to be a near-zero waste event. Knowledgeable of sustainable products and building supplies used to reach our Green mission. Manage offsite events. Organize the build-out of profitable food and beverage stands. Onsite contact responsible for build-out, ordering, artist and private parties, fencing and bathroom, venue layout, staffing, and overall event planning and production. Events managed: ▪ Baltimore Grand Prix, Baltimore, MD -Three-day event attended by nearly 100,000 people ▪ The Dave Matthew's Band Caravan, Bader's Field, Atlantic City, NJ - Three-day event attended by nearly 50,000 people ▪ The Electric Forest Festival, Rothbury, MI - Four-day event attended by nearly 20,000 people ▪ Artscape, Baltimore, MD - Four-day event attended by nearly 250,000 people ▪ Moonrise Festival, Pimlico Raceway, MD - Two-day event attended by nearly 25,000 people ▪ Foo Fighters 20th Anniversary Show RFK Stadium, Washington, DC - One-day event attended by nearly 60,000 people