Sean Ratcliffe

Passionate about providing excellent customer service

Dublin, County Dublin, Ireland

About

Motivated educator with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organising supplies, developing individuals, and meeting diverse needs. Good tutoring, record-keeping and time management skills. Looking for a new challenge in the area of Sales and Customer Service.

Experience

  • Customer Service Specialist at Amazon
    Sep 2022 - Present · 3 yrs 11 mos

  • Special Education Teacher at Malahide Community School
    2018 - Present · 8 yrs 7 mos

    Motivated educator with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organising supplies, developing individuals, and meeting diverse needs. Good tutoring, record-keeping and time management skills.

  • Supervisor at Costa Coffee
    2014 - 2018 · 4 yrs

    -Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently. -Planned, organised and monitored resources to ensure efficient use of labour, equipment and materials. -Increased team productivity through effective staff planning, coordination and task delegation. -Held daily meetings to ensure consistent communication and team motivation towards productivity and performance goals.

  • Youth Worker at St. Mark's Church Dublin
    2013 - 2018 · 5 yrs

    -Directed activities that promoted growth in mental, emotional and educational areas. -Established working relationships with local agencies to develop and maintain means of cohesive care. -Created high-quality support materials for sessions, maximising opportunities to understand and meet youth needs.