West Haven, Connecticut, United States
With over 12 years of experience in IT, I am a passionate cybersecurity professional with a BS in Cybersecurity and Information Assurance. I have a strong background in technical support, operations, and Linux systems administration/engineering, and I hold multiple CompTIA certifications, including Project+, Network+, Security+, Pentest+, and CySA+. I currently work as an Information Security Analyst on the Governance, Risk, and Compliance team at Tenable, where I use my product and cybersecurity knowledge to respond to customer security questionnaires, conduct third-party risk assessments, and work with third-party auditors to maintain the various certifications my company holds.
- Serve as the subject-matter expert for department code, hardware, and processes. - Act as the escalation path for a global operations team compromising of 20 members - Work alongside software engineering teams to test and deploy code changes to department hardware - Develop, update, and maintain tools, procedures, and automation for department operational use - Respond and assist with internal and external customer inquiries and issues across multiple regions worldwide - Provide systems administration for 48 Ubuntu Linux servers in the company's private cloud
- Investigate reported incidents in products at customers' sites and in the company's private cloud - Act as a stakeholder for Technical Support in scrum meetings with software engineering teams - Act as a liaison between Technical Support and other internal departments - Gather metrics for senior management so they can better understand the scope of ongoing issues and potential changes to products and services
- Act as an escalation path for issues involving the company's private cloud originating from technical support cases - Handle requests to retrieve and remove data in the cloud, troubleshoot issues with the transfer of data, and assist with the creation of cloud-based restores - Serve as the point of contact for incidents involving the cloud, provide the initial investigation, and craft workarounds to ensure service continuity - Create and maintain documentation and tools for team use, as well as other departments in the company
Applying security concepts to PCs and networks, encryption, firewalls, secure Web communication, wireless networks, and protection against malicious attacks and viruses; Provide wide range of computer and network related repair services across campus: Laptop and hardware replacement/maintenance Desktop hardware replacement experience Assist with upkeep and maintenance of over 100 computers between two buildings on campus Support up to 430 users within campus utilizing 11 servers, wired and wireless sub networks Perform general user support and network administration, Virus detection and removal System formatting and data recovery
- Maintained base security through the manning of static entry control points and mobile security patrols - Provided base Police services in vehicles and on foot around the base, enforcing traffic policies, and enacting anti-terrorism measures - Acted as a first responder for accidents, threats to personnel and property, and natural disasters - Operated the base armory, overseeing arms, ammunition, and equipment valued in excess of an estimated $1,500,000.00 commercial value