Nugegoda, Western Province, Sri Lanka
With over a decade of experience in hospitality and aviation, I currently serve as General Manager at Cozy Villas Management, overseeing villa operations, budget management, and personalized guest services. My work entails streamlining service delivery, managing supplier relationships, and ensuring high-quality experiences for guests. My expertise spans service delivery optimization, budget management, and compliance with regulatory standards. Dedicated to operational excellence, I collaborate with teams to enhance service standards and drive organizational success in dynamic and customer-focused environments.
Oversee end-to-end villa operations including guest services, housekeeping, maintenance, and security. Manage budgets, suppliers, and service providers to ensure cost efficiency. Lead and motivate villa staff to deliver high-quality guest experiences. Coordinate events, activities, and personalized guest services.
Designed operational processes to increase efficiency and profitability. Planned and managed staffing, logistics, and workflow optimization. Trained and supervised teams to achieve productivity and performance targets. Reduced downtime and financial loss through improved support systems.
Coordinated airport operations and cross-functional teams. Managed flight status communication and passenger assistance. Ensured compliance with airline regulations and service standards. Delivered exceptional customer service and resolved escalations.
Led and motivated teams through performance management and incentives. Conducted staff reviews and coaching programs. Resolved customer issues, improving satisfaction and retention.