Greater Toronto Area, Canada
Senior hospitality and private club operations leader with 20+ years of experience managing full-service clubs, hotels, and premium guest environments across the Greater Toronto Area. I lead complex service operations with accountability for multi-department teams, seven-figure operating and capital budgets, and board-level governance partnerships. My focus is delivering consistent, high-touch guest and member experiences while maintaining disciplined financial performance and operational rigor. Known as a calm, visible, and hands-on leader, I work closely with department heads and frontline teams to translate strategy into daily execution, strengthening culture, stabilizing operations, and elevating service standards. My experience spans private clubs, hotels, and premium service environments, and I remain open to senior operational leadership opportunities where strong teams, operational discipline, and guest experience drive long-term success. My private club experience includes stewardship of large natural properties, balancing premium guest and member experience with care for grounds, woodlands, and land assets.
Stepped back from full-time leadership to support aging family members while maintaining active engagement within the hospitality and private club professional community.
Led full operational oversight of a 250-acre private recreational property in the Niagara Escarpment, managing hospitality services, food and beverage, facilities, grounds, woodlands, and member programming within a multi-revenue environment. Oversight included land and grounds stewardship across woodlands, gardens, and four stocked fishing ponds alongside the clubhouse and dining operations. • Directed multi-department teams across hospitality, maintenance, recreation, and member services, overseeing 30+ staff during peak season • Managed seven-figure operating budgets and capital planning initiatives • Partnered closely with the Board and committees on governance, strategic planning, and infrastructure priorities • Oversaw vendor, contractor, and infrastructure projects supporting property development and service delivery • Maintained premium member experience standards across all service touchpoints
Oversaw front-of-house and hospitality operations within one of Toronto’s established private member clubs, supporting high-volume dining, private events, and member services across a multi-outlet environment. • Led and developed frontline and supervisory teams across dining, events, and member services • Managed service standards, daily operations, and event execution for member and guest programming • Collaborated with senior leadership on operational planning, staffing strategy, and service delivery improvements • Maintained premium member experience standards within a legacy, governance-driven club environment • Supported budget adherence, scheduling, and resource allocation across service departments
Managed front office operations, guest services, staffing, and daily operational coordination for a full-service hotel environment.
Supervised guest service teams and front-of-house operations within a major luxury Toronto hotel in a unionized environment, progressing through increasingly senior front-office roles while ensuring consistent service delivery and labour-relations compliance.