Glasgow, Scotland, United Kingdom
Commercial Sales & Operations Manager with 10+ years’ experience driving revenue growth, leading high-performing teams, and delivering strong commercial results across construction, retail, property, and automotive sectors. Proven track record in business development, account management, and high-value sales, with experience managing multi-million-pound turnover environments, increasing customer spend, and building long-term client relationships. Highly confident communicator with strong leadership skills, commercial awareness, and a results-driven mindset. Holds a BA in Marketing, bringing a strategic, customer-focused approach to sales, operations, and commercial growth. Always open to connecting with like-minded professionals and exploring opportunities to add commercial value.
Supporting the Depot Manager in the day-to-day commercial and operational management of a £1.5m+ annual turnover branch, with a strong focus on revenue growth, account development, and team performance. Key responsibilities and impact include: • Driving sales growth through proactive account management, upselling, and new business development • Increasing account holder spend by identifying commercial opportunities and building strong trade relationships • Leading, motivating, and performance-managing a multi-functional sales team • Recruiting, training, and developing staff to improve engagement and results • Supporting P&L controls, cost management, and stock efficiency • Delivering daily and weekly performance briefings • Producing marketing materials and local campaigns to increase footfall and lead generation • Managing the full sales journey including design, pricing, quoting, and closing • Ensuring high standards of customer service and operational compliance Key focus: Revenue growth | Team leadership | Commercial performance | Customer retention
Responsible for driving significant commercial growth by developing high-value TradePoint members, increasing account spend, and generating new business opportunities across the Glasgow region. Key responsibilities and impact included: • Tasked with delivering £1m+ incremental annual sales through account development and new customer acquisition • Increased spend from top VIP members through strategic relationship management and upselling • Recruited, retained, and reactivated high-spending trade customers • Built strong networks with SME and trade professionals to generate new business • Conducted site visits to discuss commercial projects and promote direct-to-site solutions • Delivered consistent £20k+ weekly incremental sales targets • Analysed performance data and KPIs to identify growth opportunities • Promoted TradePoint’s value proposition to drive brand loyalty and retention Key focus: Business development | Account growth | Revenue generation | Trade relationships
Recruited into a senior leadership role to manage showroom operations, drive sales performance, and deliver high-value kitchen design and installation projects. Key responsibilities and impact included: • Led the day-to-day management of a high-performing kitchen showroom • Delivered consistent high-value kitchen sales, averaging 2 installations per week at peak trading • Managed the full customer journey from initial consultation to final installation • Conducted site surveys and created detailed, inspirational kitchen designs • Increased installation volume from 1 to 2 per week through improved sales performance • Priced and closed full renovation projects, including kitchens, appliances, and fitting • Coordinated trades, suppliers, and delivery schedules to ensure smooth project completion • Managed multiple projects simultaneously while maintaining high customer satisfaction • Built strong relationships to generate repeat business and referrals Key focus: High-ticket sales | Showroom leadership | Project management | Customer experience
Supported the General Manager in leading a 7.1m annual turnover showroom, driving sales performance, and delivering strong commercial results in a fast-paced, target-driven environment. Key responsibilities and impact included: • Led and coached a team of designers and sales staff to exceed sales and KPI targets • Supported full showroom operations, including performance management and customer experience • Allocated online, telephone, and walk-in leads to maximise appointment volumes • Improved sales conversion through structured sales processes and coaching • Conducted performance reviews and created action plans to drive team improvements • Tracked weekly sales figures and produced leadership reports to support commercial planning • Forecasted product sales to meet revenue targets • Ensured high standards of showroom presentation, compliance, and service delivery • Frequently covered General Manager duties during absences Key focus: Sales leadership | Performance management | Revenue growth | Team development
Top-performing sales professional responsible for delivering high-volume vehicle sales, maximising revenue through upselling, and providing an exceptional customer experience in a fast-paced retail environment. Key responsibilities and impact included: • Consistently exceeded monthly sales targets, averaging 25+ vehicle sales per month • Ranked as the most profitable advisor in the branch through effective upselling and cross-selling • Maximised revenue from finance, warranty, and add-on products • Built strong customer relationships to drive repeat business and referrals • Identified customer needs and matched them to suitable vehicles and finance options • Frequently stepped up to Sales Controller duties to support daily dealership operations • Supported the management team with team leadership and floor management • Delivered high-quality product demonstrations and sales presentations • Maintained strong conversion rates through persuasive negotiation and closing Key focus: High-volume sales | Revenue maximisation | Customer experience | Upselling & closing