Snellville, Georgia, United States
Project Management Specialist - P.M.P. Candidate 15+ years experience installing, configuring, and maintaining various Windows operating systems including XP-Windows 11 and Windows Server 2008-2019 15+ years experience creating presentations, flyers, videos, brochures, logos and other marketing and promotional material content 5+ years of AD, Azure and O365 Administration Technical Experience: MICROSOFT DEPLOYMENT TOOLKIT MANAGE ENGINE SUITE incl Service Desk Plus (SDP) & Desktop Central & Active Directory Manager & AD Audit Manager MacOS , Office 365 , VPN , TCP/IP , DNS, DHCP, InTune, NINJA ONE, Service Now, ZenDesk, Kronos, TerraDesk, Zoom, Webex, Bluetooth, TurboMeeting, Ghost Imaging, AZURE
Installed various software programs on company devices, ensuring compatibility and functionality. Provided technical support to employees by troubleshooting software and hardware issues efficiently. Diagnosed and resolved hardware problems by conducting thorough troubleshooting and maintenance.
Team lead for IT problem resolution while providing project consulting, desktop support, and operations monitoring. Integrated relationship team collaboration while utilizing troubleshooting skill sets to identify risk, resolve systems failures and contribute to overall department project goals. Serve as a project manager for planning and execution in a hybrid Project Specialist/TSE role, embracing cross-team work while relying on teammates. Excel in engineering and project management tasks, while effectively communicating the “larger picture” to both technical and analytical team members, consistently improving at Q&A. Function as a CEM technical source of knowledge while always eager for new tasks seeking a 100% onboarding success rate. Regularly exceed requirements for system updates and documentation. Continually seek opportunities to engage in PMP certifications and recognitions. Consistently volunteer and serve in resource groups and inclusion networks, while engaging personal growth initiatives.
• Utilized various software applications to streamline processes and increase efficiency within the organization. • Provided remote desktop support to users to resolve technical issues and ensure seamless operation. • Demonstrated strong troubleshooting skills to quickly identify and resolve IT-related problems. • Applied extensive hardware knowledge to maintain and repair computer systems and peripherals. • Delivered exceptional customer service to address inquiries and concerns in a timely and professional manner.