Tring, England, United Kingdom
I am an experienced Executive and innovative housing sector professional and have worked in the industry for thirty years, within housing associations and local authorities. Key skills and knowledge areas include; • Housing management, homelessness and allocations; • Asset management; • Building safety and compliance; • Budget and project management; • Procurement and contract management; • Customer analysis and insight; • Policy and Strategy Development • Risk analysis and control; • Operational and financial planning; • Quality assurance; • People management and development; • Community development.
Lead on preparing for inspection from The Regulator for Social Housing In depth self assessment and improvement planning across all landlord services
A key member of the Executive Leadership Team for this national housing provider, leading the housing, support, asset management, building safety, customer service and insight teams. Responsible for leadership, management and performance improvement of all activities helping to lead the organisation from G3 back to G1.
I led the regional teams within the housing and responsive repairs service, covering day to day management of the association's multi tenure stock including, housing management, allocations, responsive repairs, contractor management, procurement, project and performance management, community development and resident and stakeholder liaison.
Responsible for Strategy and Policy Development, Quality Assurance, Performance and Risk Management, Internal Audit, Resident Involvement and Community Development, Customer Engagement, Internal and External Communications, Leading on annual Business and Financial Planning Process, Business Continuity Planning, Health and Safety. Developed innovative brief and methodology for an independant quality assurance programme Strategic lead on response to Welfare Reform Launched Community Grant Programme to invest in our local communties Redesigned the strategic and operational approach to resident involvement Established a Resident Scrutiny Panel Developed an innovative approach to customer satisfaction and insight Housing Innovation Award winner 2014 - Most Innovative Use of Community Engagement