Fairfax, Virginia, United States
*Executed restaurant-wide compliance programs and monitored CDC guidelines to conform with industry standards *Optimized efficiency for baristas and cashiers by simplifying the point of sale (POS) system and setting clear goals and expectations *Managed weekly profit and loss statements and advised of any anomalies
*Supported clients using a customer-focused approach by monitoring key performance indicator (KPI) reports *Led an interdisciplinary team of 15, collaborating with R&D to develop data analytic tools *Trained new hires by simulating scenarios and supervising meetings with clients