Dublin, County Dublin, Ireland
Irish Graduate currently living and working in Vancouver, Canada. Skilled in Microsoft Word, Sales, Customer service, Business Development. Passions lie within Entrepreneurship, Customer Relationship Management (CRM), and Sales Operations. Strong operations professional with a Bachelor’s Degree focused in Business (Hons.) in Entrepreneurship. from Dún Laoghaire Institute of Art, Design and Technology. Experienced Catering Assistant with a demonstrated history of working in the food & beverages industry in multiple roles most recently dealing with the daily responsibilities and general running of a city center bar. I have taken so much of my life experience to date from working alongside and interacting with so many different types of wonderful personalities. My willingness to fail constantly thrusts me into new opportunities and relationships so feel free to shoot me a message regarding anything really I am always open to adapting my skills and starting new ventures!
Developed a friendly and efficient web chat service to facilitate all customers needs which allowed the customer service team to handle challenging situations with ease through a brand new online platform. Identified issues, analyzed information and provided solutions to problems. Collaborated with corporate managers develop and implement performance improvement strategies and plans to promote continuous improvement of the web chat platform
Prospected for new customers in target areas or demographics to bring in new business. Interacted with team members across departments to research and resolve customer issues. Proposed additional service options to clients to capitalize on up-sell opportunities. Completed over 200 weekly calls to attract new customers, maintaining 80% conversion rate. Placed new customer orders and scheduled appointments. Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences. Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities. liaised with franchise partners across the US and Canada in order to help close prospected sales.
In this role I served as a front line representative for customers and contractors alike working to best meet their scheduling and service needs. Further into my role I acted as a new agent trainer and also creating excel reports directly effecting the emerging roles of the service delivery team.