Edinburgh, Scotland, United Kingdom
Experienced hospitality leader with a proven track record of managing multi-site operations, driving revenue growth and improving profitability. Currently responsible for four hospitality properties in key locations with in Edinburgh. My focus is on commercial performance, operational excellence, team development and delivering exceptional guest experiences. I enjoy building strong teams, improving processes and identifying opportunities to increase revenue whilst maintaining tight control of costs. Key areas of expertise include: • Multi-site management • P&L ownership • Revenue management • Budgeting & forecasting • Team leadership • Guest experience • Cost control • Operational strategy
Led the operational turnaround of a recently refurbished city-centre hotel, focusing on rebuilding standards, improving guest satisfaction and establishing a strong operational foundation following a period of change. Responsible for all aspects of hotel performance including revenue management, budgeting, team leadership, guest experience, compliance and property standards. Worked closely with departmental leaders to introduce clear procedures, improve accountability and create a culture focused on consistency and service excellence.
Managed the day-to-day operations of a diverse hospitality portfolio comprising a large beer garden, live music venue, restaurant, driving range and two boutique hotels. Responsible for ensuring operational excellence, commercial performance and consistent guest experiences across multiple businesses with differing customer bases and revenue streams. Led management teams across all sites, driving standards, improving operational efficiency and implementing processes to support sustainable growth. Worked closely with senior leadership on budgeting, forecasting, staffing and business development initiatives.