Greater Seattle Area
I lead Revenue Operations and Business Excellence for SoftwareOne NORAM, driving GTM transformation across Customer Experience, Revenue Operations, and Revenue Enablement. My focus: turning transactional vendor relationships into trusted advisor partnerships at scale. That means simplifying processes until they actually get adopted, observing real work before proposing solutions, and measuring success by behavior change rather than documentation completeness. Before SoftwareOne, I spent 15 years at Microsoft building partner enablement programs and sales excellence capabilities that reached thousands of partners globally. I started my career in the Air National Guard doing network vulnerability assessments, which taught me that the best solutions come from understanding how systems actually work, not how they're supposed to work. I believe frameworks are worthless without adoption, complexity kills execution, and customers should be the heroes of their own transformation stories.
Leading the Business Excellence Team across three integrated disciplines: Customer Experience & Impact, Revenue Operations, and Revenue Enablement. Driving GTM transformation during the SoftwareOne-Crayon merger, including unified forecasting methodologies, territory design, and scalable enablement frameworks. Focused on transforming transactional vendor relationships into trusted advisor partnerships at scale, with an emphasis on simplification, adoption-first thinking, and measurable customer outcomes.
I lead a team of business excellence professionals that provide cross-functional insights, sales enablement, and process improvement to help leaders effectively understand, manage, and grow their business.
Driving business excellence, tools execution and reporting strategy to support Partner Technology Strategists and Cloud Solution Architects within the US One Commercial Partner Technical Team.
Responsible for planning Partner channel capacity, Industry Solution Maps, co-sell ready solutions, and Partner market research.
Provided Sales Excellence support to the US Partner Practice Development team; leading Role Excellence, Partner contribution target planning, and delivering business reporting and insights that resulted in attainment of >200% of incremental Partner consumption targets.
Performed Network Vulnerability Assessments as a team member to assess network defensive posture of military and government installations Utilized tools, techniques, and procedures to scan, enumerate, compromise hosts, and escalate privileges Provided recommendations on best practices for increasing security posture and remediating findings to leadership
Developed internal technical readiness framework to develop technical skills and global technical communities within Global Partner Services. Led specialization communities for CoreIO (Windows/Server/Infrastructure) and BPIO (Information Worker) technical communities. Coordinated Partner and internal technical readiness for the launches of Office 2010, Exchange Server 2010, SharePoint Server 2010, and Project Server 2010. Technical Reviewer for "Microsoft Project 2010: The Missing Manual"