Sean Dever

Senior Technical Escalations Engineer at Datadog

San Francisco, California, United States

About

"Modern problems require modern solutions" - Dave Chappelle Though said in jest, never has a truer word been spoken in the ever-changing landscape of the tech world. As advances in technology further, so arise more advanced problems. My life's goal as a Developer is to continually grow along with the trends by addressing the plethora of problems that may arise and to optimize solutions to create better experiences for users all around the world. I am a Full-stack Software Engineer specializing in the Ruby & JavaScript programming languages with proficiency in the React.js and Ruby on Rails frameworks. Technologies that I am currently working with on projects are the Go programming language as well as the various services AWS provides. Outside of programming, I enjoy the sport of Powerlifting(Lifting obscenely heavy weight), as well as mixing music and performing DJ sets. Technical Skills: Ruby, Ruby on Rails, JavaScript, React, Redux, TypeScript, Express, Go, Heroku, Netlify, Firebase, HTML / CSS, Command-Line, SQL / Postgres, Git / Github, Pair Programming, Object-Oriented Design Technologies I'm interested in learning: Next.js, AWS, GraphQL, Docker, Kubernetes, Python, Machine Learning

Experience

  • Datadog (Full-time · 5 yrs 1 mo)
    • Senior Technical Escalations Engineer
      Oct 2024 - Present · 1 yr 10 mos

      * Troubleshooting Complex Issues: Diagnose and resolve high-level technical problems that are escalated from the first-line support team, often working with distributed systems, microservices, and cloud environments. * Customer Support: Engage with customers directly, guiding them through complex setups and configurations, debugging issues in real-time, and ensuring customer satisfaction through technical resolutions. * Documentation & Knowledge Sharing: Document technical solutions and contribute to the internal knowledge base, ensuring that the support team has access to up-to-date technical resources.

    • Technical Escalations Engineer 2
      Aug 2023 - Oct 2024 · 1 yr 3 mos

    • Senior Technical Support Engineer
      Nov 2022 - Aug 2023 · 10 mos

  • Airport Operations Specialist at JetBlue Airways
    Jan 2016 - Jul 2021 · 5 yrs 7 mos

  • Software Engineer at Flatiron School
    Mar 2020 - Aug 2020 · 6 mos

    Technical Skills: Ruby, Sinatra, Ruby on Rails, JavaScript, React, Redux, TypeScript, Express, Heroku, Netlify, Firebase, HTML/CSS, Command-Line, SQL / Postgres, Material-UI, Git / Github, Pair Programming, Object-Oriented Design

  • Customer Service Agent at Etihad Airways
    Oct 2013 - Jan 2016 · 2 yrs 4 mos

  • Customer Service Agent at Emirates
    Oct 2013 - Oct 2015 · 2 yrs 1 mo