Burton Upon Trent, England, United Kingdom
Key responsibilities - Managing the manual review process for credit applications using SQL to produce MI for SLT relating to these applications, and making lead purchasing decisions as necessary. Pulling data from SQL databases before analysing and providing insight on poorly performing campaigns/using scorecard results to determine lead purchasing decisions to increase revenue and decrease spend. Automating day to day tasks (such as sending customer communications, creating reports for internal and external audiences, and highlighting customer populations dependant on multiple factors) utilising SQL, Python, Apache Airflow, SQL Server Reporting Services, Excel, plus GitLab for version control. Liaising between developers and senior management to implement tech changes, both customer facing and database related.
Key responsibilities - Investigating complaints made by customers and providing an unbiased decision to senior management. Writing formal complaint investigation responses to customers. Providing insights into unaffordable lending claims.
Key responsibilities - Providing phone assistance to customers. Dealing with complex enquiries and organising relevant responses.