Münster, North Rhine-Westphalia, Germany
I’m a naturally driven and people-focused sales professional with 8+ years of experience across fundraising, telecom, customer support, and team management. I’ve led high-performing teams, handled pressure-heavy frontline roles, and consistently delivered results through clear communication, empathy, and hustle. Currently managing a remote team of online chat agents at Zwei Löwen, I thrive in fast-paced environments where I can lead, solve problems, and keep things moving. Whether face-to-face, over the phone, or online, I know how to connect with people and deliver value. Now, I’m actively seeking entry-level opportunities in tech sales and freight brokering where I can apply my experience, learn quickly, and grow into a long-term contributor. I’m remote-ready, eager to develop in new industries, and excited to join a company that values energy, adaptability, and results.
Lead and coordinate a multicultural team of online chat agents across various platforms Oversee daily schedules, shift coverage, and weekly performance statistics Resolve technical issues in collaboration with support leads Manage weekly and bi-weekly reporting: team stats, schedule updates, and platform audits Track top-performing chat interactions and optimize agent effectiveness Act as key point of contact for client queries
Provided non-financial banking support for N26 customers across global English-speaking markets Managed account queries, payment issues, and KYC-related verifications Flagged suspicious activity and ensured compliance with security protocols Took on shift lead duties including absence reporting and internal team support
Consulted small business customers on Microsoft solutions and platform upgrades Advised on tools to enhance productivity and matched clients with the right tech Scheduled follow-ups with Microsoft partners for expansion support
Conducted outbound sales to emergency service departments on behalf of major mobile networks Built customer pipelines, processed device orders, and ensured follow-through on delivery
Exceeded monthly sales targets for mobile plans, broadband, and accessories Handled customer issues, stock management, and store opening/closing procedures Trusted with end-of-day reports and cash reconciliation
Managed street fundraising teams, coached new hires, and tracked KPIs Conducted weekly training sessions and collaborated with line managers to drive performance Represented frontline teams in office strategy meetings