Seamus Forde

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Basel, Basel, Switzerland

About

Experience

  • Head of Conversational at Helvetia Baloise Group
    Jan 2026 - Present · 6 mos

  • Student Supervisor at University of Applied Sciences and Arts Northwestern Switzerland FHNW
    May 2018 - Present · 8 yrs 2 mos

    Supervising students’ Bachelor thesis and project work which are related to Innovation, User Experience, Customer Experience and Usability.

  • Business Analyst & UX Strategist at Baloise (CH)
    Aug 2022 - Jan 2026 · 3 yrs 6 mos

  • UX Consultant & Project Lead at EPAM Systems
    Oct 2021 - Jun 2022 · 9 mos

    Led an international UX research initiative for a global innovation-driven enterprise, closely aligned with strategic business objectives. Advised senior stakeholders on prioritizing innovation and UX initiatives to maximize business impact. Collaborated closely with cross-functional UX teams and business leaders, coordinating work across countries and disciplines.

  • Senior Customer Insights Manager at Keen Innovation
    May 2019 - Oct 2021 · 2 yrs 6 mos

    Led the Customer Insights team, with responsibility for strategy and people leadership. Led the recruitment and onboarding of new team members. Managed projects with end-to-end responsibility for scope and stakeholder management within international, cross-disciplinary teams. Delivered 20+ innovation and UX projects across all phases of the product development lifecycle.