Glendale, Arizona, United States
I am a Senior IT professional with demonstrated expertise in translating business requirements into customer and employee solutions. Lead cross-functional teams of internal and external vendors and partners to enhance organization collaboration while containing costs. Adapt quickly to changing technology and new business trends, increasing organizational efficiency while streamlining processes. Utilize strong customer focus, global mindset, effective communication, training and problem resolution skills to deliver effective design and operation solutions. Specialties: System Design & Build | Program & Project Management | Service Management & Operations Database Management | Business Analysis | Application Development & Maintenance Account Development | Cost Containment | Vendor Management | Process Documentation Identity and Access Management (RBAC, PAM) | Remote Access | Team Leadership | Risk Mitigation | Process Improvement | Collaboration | Problem Solving | Training I can be contacted at [email protected]
• Analyze onboarding applications to independently assess compliance with defined standards. • Collaborate with various Identity Access Management teams to onboard applications to required platforms via appropriate tools. • Participate in meetings to track progress of applications to ensure that they meet their required onboard dates. • Prepare and ensure that all Control Documents and associated evidence are accurate and complete as well as stored in their appropriate locations.
SILICON VALLEY BANK, TEMPE AZ 2019 - PRESENT CONSULTANT, Identity Access Management Analyst • Ensure 100% Sarbanes Oxley compliance by monitoring all SailPoint certification events and verifying that all user access is removed if no longer appropriate for the role. • Analyze user access roles and security settings to independently assess compliance with defined standards. • Perform tasks related to end user access, including user access provisioning, de-provisioning and access modifications in various systems and applications. • Validate and maintain user access roles, permissions and entitlements.
• Accountable for onboarding and updating applications in the Enterprise Password Vault using ServiceNow, Remedy, CyberArk PIM and Identity Manager. • Provide Remote Access to partners using RSA tokens. Responsible for setting up the tokens and training partners for their use. • Provide weekly and monthly metrics reporting. • Responsible for daily monitoring in Separation of Duties program, including tracking of Change Requests and Incidents to ensure that users remain in compliance. • Maintain platform log files to ensure accuracy for all platforms.
• Provided greater security and server access control by designing and implementing ITIM (IBM Tivoli Identity Manager) process for password vault in Identity Access Management. • Deployed 6 Lync Room Systems to strategic corporate sites to enable enhanced collaboration for meetings. Managed design and development of the service offering. • Accountable for building new webstreaming function to offer companywide streamed events to be viewed globally. Manage vendor activities as well as infrastructure updates including device network placement and testing.
• Saved Honeywell over $100K annually in ISDN phone line expenses by decommissioning 40 outdated video conference systems and replacing with over 320 contemporary devices / infrastructure. Transition also enabled external IP-based video calling as well as video capabilities with customers using older technology. • Enabled greater video collaboration by creating over 1400 Tandberg MOVI accounts for associates, facilitating desktop to desktop video conference and conferences utilizing video units. • Reduced audio conferencing costs over $100K annually by establishing AT&T Audio Conferencing as preferred audio conferencing provider. • Provided training to associates via one on one, demonstrations and group sessions. • Improved order management for all communication devices and other services by leading development of homegrown application, DigitalForms. Incorporated EMEA (Europe, Middle East and Africa) services into DigitalForms application, resulting in decreased workload for EMEA resources and Global online ordering capabilities. • Achieved additional cost reduction by creating “Last Day Worked” process, terminating employee services in a timely manner. • Assisted Security and Home Office teams by creating LANDesk exception and Home Office setup process in DigitalForms.
• Improved employee onboarding time by managing all PC procurement / deployment activities for Aerospace Engines and Systems business unit. • Remedied application and hardware delivery issues by coordinating service desk processes defining structure and resolution steps. • Reduced PC and peripheral delivery times from over 1 month to less than 2 weeks by developing order form and documenting device ordering procedures. • Provided improved tracking and management of all PC and UNIX workstation assets as well as software assets utilizing Microsoft Access and Excel applications.
• Administered Access database. • Managed database to provide payment and circuit activity reporting for Frame Relay networks. • Directed all payment activities for IBM Desktop Refresh program. • Processed new purchase orders. • Coded invoices for payment. • Acted as a team lead in Infrastructure Transformation Project. • Designated as team lead to resolve customer issues.