United Kingdom
Security Specialist with a demonstrated history of working in the technology and customer service industries. Skilled in Customer Experience, and Payment Card Industry Data Security Standard (PCI DSS). Strong professional with a BSc (Hons) focused in Information Systems from Heriot-Watt University. Outside of this I have a keen interest in gaming, LGBT+ awareness, LEGO, BSL and helping others with disabilities - in particular others with Arthritis, and being part of that community. ** I am not currently looking for a new role. I also have little purchasing influence in my current role, so please use official channels for such enquiries. Thank you! **
Voluntary position looking after the internal LGBTQ+ at Sky employee network intranet site. Also involved in preparation for events, awareness days and general network administration. Fabulous and varied role with so many opportunities and experiences for networking.
As Senior Sales Advisor, I performed many duties related to a supervisor with a view to taking on that role permanently in the long term as part of one of the UK's leading Department Stores, overseeing a small team within the Wedding Gift Service, Click & Collect and Order Fulfilment/Endless Aisle departments. This also involved working closely with, and providing cover for colleagues of our Travel Money bureau and Home department. As part of the Wedding Gift Service I worked to assist customers in the set up of gift lists for weddings, civil partnerships and many other events. Behind the scenes, the role involves sourcing products, arranging events instore and externally, ensuring Key Performance Indicators (KPIs) are met and exceeded and promoting the service through links with outside organisations. The constantly evolving and rapidly expanding Click & Collect service in store is an exciting new area to be involved in. This infant service is blending e-commerce with the high street store environment and providing the highest levels of customer service and convenience through the application of Service Level Agreements and KPIs as well as providing for new order channels to further boost the customer experience.
This role was diverse and varied and turned out to be extremely useful to me as a learning experience. Through this, I grew more confident with my abilities, particularly with regards to teamwork, people skills, time management and organisational skills in a fast paced environment. I was lucky to be part of a fantastic team, without whom I would not have had the great experience that I did nor would I have gained so much.
Helping customers set up gift lists for weddings, civil partnerships and any other event as part of one of the UK's leading Department Stores. This primarily involved promoting the service, working with couples or event holders to set up their gift list and then working to source and deliver the gifts purchased by the guests to the happy couple or event holders. I also worked in Home Department which required working on tills, housekeeping, visual presentations, stocking, audit checks and many more essential tasks.
A voluntary post through which I met some amazing individuals and took part in some fantastic events, whilst representing the needs and being the voice of disabled students at Heriot-Watt University, Edinburgh. This role involved ensuring my visibility to the students on campus if they needed my assistance either via social media (creating the roles first dedicated Facebook group) or my physical presence. If I couldn't help them directly, I was able to confidently point them in the right direction to others who could help or who were simply better qualified to do so. As a result an excellent relationship with the student support services at the university was fostered which in turn made representing students far easier with an easy and open dialogue and benefits for both students and the university.
A voluntary post during my final secondary school year to help keep the school website up to date and to work on refining certain aspects of it. Working with another volunteer (another Advanced Higher student) from my year group and a supervising teacher, this role included working directly with HTML and CSS coding using Adobe Dreamweaver.
My first introduction to the work of work and retail came via this fixed term position. This role opened my eyes to work and empowered me to continue working in the retail industry. My responsibilities included greeting customers as they entered the store, assisting with shoe fitting, choosing the right sizes to ensure comfort, restocking and general housekeeping around the store.