Columbus, Ohio, United States
Experienced Information Technology professional with a demonstrated history of working in the insurance industry. Skilled in IT Strategy, Telematics, Business Process Improvement, Telecommunications, Predictive Analytics, and Enterprise Architecture.
Helping Root unbreak the insurance industry! Lead cross-cutting technical initiatives with a focus on embedded partnerships, predictive analytics, and unit economics.
Partner with Digital Product Managers to lead the digital transformation of self-servicing and claims capabilities for customers and agents resulting in increased adoption rates and decreased transaction times. Drive application development efforts through DevOps, Kanban, End-to-end Agile, and cloud transformation efforts to decrease speed to market while improving quality.
Drove the creation and marketization of new usage-based Telematics solutions leading to a 30% increase in adoption of these new programs. Partnered with actuarial and product teams to develop new risk models for UBI products to maximize customer lifetime value. Optimize and streamline legacy policy administration efforts to reduce expenses (MSA) and prepare the organization for the decommission of legacy assets.
Responsible for developing a long-term vision for data insights and analytics to optimize the efficacy of marketing efforts and increase our Organizational Memory of our customers. • Drive the development of Nationwide’s Contact Management application, which processes 40 Million interactions monthly to optimize the Customer’s experience by enhancing our Organizational Memory. • Responsible for driving the creation of industry leading Insights and Analytics tools to further Nationwide’s Mutual Mission.
designing cutting edge IT solutions to support Progressive’s business requirements Network Engineering lead for VOIP transition including SIP Deployment prototype Responsible for design, implementation and support of LAN/WAN data networks utilizing Cisco routers and switches Design, implement and provide escalated support for all data networks spanning six major call centers, three data centers, and over 500 claims office branches. Responsible for design and configuration of F5 Global and Local Traffic Management solutions Serve as platform owner of Acme Packet SIP Session Border Controller technologies Network Engineering lead for Data Center Migrations Designed and implemented in-house Disaster Recovery Network, alleviating the need for a third party DR hosting solution Network Engineering lead for emerging collaboration technologies including video conferencing technologies, automated dialer, and call routing platforms
Responsible for installation and implementation of new Voice and Data enterprise networks including load balancing capabilities Provide escalated support to the operations organizations Support/coordinate Disaster Recovery efforts with infrastructure and business organizations Provide training to new Telecom employees Active Directory Domain Admin for 30,000+ user domain
Responsible for day to day support of enterprise LAN/WAN data networks Manage LAN/WAN Data incident ticket queue Share weekly on-call escalation responsibilities Provide training to new Telecom employees