Greater Chicago Area
Experienced Information Technology Manager with a demonstrated history of working in the hospitality industry. Strong information technology professional skilled in Project Management, Short & Long Term Budgeting, Application & System Implementation, Software Documentation, Server/Desktop/Mobile support .
Pre-opening team member • Manage all IT related projects including budgeting, planning, implementation, and testing • Manage annual, three, and five year IT plans and budgeting • Delegate tasks to cross-functional teams to ensure project success • Direct and manage the installation and upgrades to various systems provided by outsourced vendors • System Administrator for windows systems, email client, PBX, and various other applications • Creation of proprietary user documentation and SOPs • Identify new technology to increase profits, improve staff productivity and efficiency • Maintain environment of 25+ servers, 110+ workstations, and multiple POS outlets. • Verify and maintain PCI and GDPR compliance standards for data access on the network • Procure and maintain all software licensing • Train users on new software/technology • Troubleshoot issues related to servers, interfaces, and desktop PCs. • Maintain segmented wired/wireless network • Use proactive monitoring tools to diagnose and fix potential problems and provide on call availability to maintain 24/7/365 uptime of all servers
Primary contact and support for all computer/network based devices on property Maintain network connectivity for 9+ servers, 130+ users, 30+ printers and provide on call availability to maintain 24/7/365 uptime of all critical systems. Troubleshoot desktop PC issues Troubleshoot internet connectivity issues for 800 guestrooms and 42 suites Develop and maintain local intranet – a website style database for shared documents and resources Track work orders via Service-Now online help desk software. Consultation and implementation of mobile devices (ie. Blackberry, iPad, wifi printers) Seek out new technologies to improve staff productivity and efficiency Coordinate and oversee testing for new software rollouts and present results to vendor/project sponsor Train users on new software/technology Procure and maintain all software licensing Verify and maintain Payment Card Industry compliance standards for data access on the network Consultation, installation, testing, and support of wired and wireless client internet connectivity in over 60k sq. ft. of meeting space for 200+ users Manage all IT related additions and upgrades including budgeting, planning, implementation, and testing Direct and manage the installation and upgrades to various systems provided by outsourced vendors Delegate tasks to supportive departments to ensure project completion Develop and maintain multimedia displays for in house marketing and clients Plan, install, test, and maintain Infogenesis and Micros point of sale system Install and maintain Saflok electronic key system