Omaha, Nebraska, United States
Motivated and results-driven professional with 8 years of experience in leadership, sales, and account management. Naturally curious and skilled in change management, team building, and business writing, with a passion for helping people and driving growth.
• Analyzed LinkedIn's extensive data ecosystem to uncover customer value and craft compelling narratives. • Utilized complex data sets to illustrate the impact of LinkedIn's offerings on customer success. • Presented findings in clear formats to facilitate decision-making and strategic initiatives. • Developed SQL automations leveraging generative AI and Python to interpret results and communicate trends
- Lead a team of 8-11 frontline Customer Service Representatives to work effectively with high quality in a queue based environment - Recommended and promoted 5 members of my team, helped 1 member earn their next plays within LinkedIn, and 2 team members accepted a 6mo rotational opportunity. - Project Zest Leadership - Helped operationalize and drive adoption of a customer Value Add project that has been shared in 100k+ customer interactions that directly impacts customer retention and satisfaction - Developed and distributed a Python App saving an estimated ~8,300 people hours short term that creates efficiency and consistency while working sensitive cases. FY23 SK #InItTogether Award Winner - Project Zest (3 Teams Nominated Globally) FY24 H1 Global Support Innovation Award Winner - ATO Mate (3 Winners Globally) CY22 LinkedIn Super Learner Award
- Built relationships that drove sales with a customer focused and consultative approach - Educated customers on CO2, Nitrogen, Oxygen, Beer Gas, and other product offerings - Managed 5 territories to develop sales plans and execution - Signed 100+ new accounts the first 8 months of full time sales activities - Worked with a large regional coffee chain to develop, plan, and implement a nitro-coffee program - Assisted with product training and sales strategy meetings - Built a custom Google Sheets CRM to help with prospect management and follow up
- Built and maintained strong customer-focused relationships with Hospitals, Medical Centers, and vendors - Managed Division relationships and sales with Triage’s largest vendor, Hospital Corporation of America - Increased revenue with HCA accounts by 50% year over year - Negotiated contract rates and terms with hospitals and vendors - Contracted with ten new direct clients and placed contract employees at all locations - Managed new and existing accounts through scheduled contacts, pain point discussions, and process improvements for increased sales and contract placements
- Managed a team of four Internet Sales Managers towards meeting target sales goals. - Informed General Manager, New and Used Cars Sales Managers, and an Owner of status and projections on a daily basis during morning meetings. - Maintained and exceeded personal sales goals during this time to help the team succeed. Awards: 2015 Q4 Top Performer & Director's Award Winner - Denver Business Unit
Performed process interviews to identify in place internal controls over financial reporting (ICOFR), documented in control matrices, process flow charts, identified risks and made recommendations for additional controls and process improvements to meet SOX 404 standards for multiple companies in preparation for IPO readiness.