Atlanta, Georgia, United States
For 20 years, I’ve been building successful executive teams for emerging and growth organizations, becoming a trusted advisor to leading tech and outsourcing companies around the world. My track record of placing right-fit leadership talent stems from understanding clients’ unique needs, as well as each candidate’s cultural compatibility and ability to drive organizational success. As Partner with Gerard Stewart, I believe our people-focused philosophy is key to delivering the leadership talent that will power today’s human capital management firms into the future.
• Delivering leadership consulting and executive talent advisory services to clients in high-growth and emerging IT Services, HR Tech, Staffing, RPO and MSP businesses • Using 20+ years’ experience to understand business needs of high-growth organizations and how to match the right leadership talent at the right time. • Growing the company’s HR Tech network and connecting businesses with key senior leadership talent that will take their businesses to the next level.
• Providing management consulting for IT services and outsourcing.
• Managing team of software specialists to provide software service to Fortune 1000 customers. • Implementing global call-tracking system across three worldwide service centers and worldwide outsourcing system to provide 24/7 support to customers. • Overseeing customer retention and maintaining $8M annual maintenance revenue stream. • Managing product-related defects and enhancements to ensure highest level of product reliability.
• Working with Fortune 1000 companies to identify customer service outsourcing requirements • Integrate customer service systems • Providing business outsourcing expertise to identify customer needs for the Southeast area.
• Managing 13 product support specialists for 12+ software products, patch/fix delivery to maintenance customers. • Implementing global call center management application. • Maintaining highest level of customer satisfaction and retention of $30M+ maintenance stream.