St Louis, Missouri, United States
Over 15 years of accumulated IT experience. Worked in large environments such as Boeing and Metro. Have been part of several Windows deployments. Well spoken and professional in any work environment. Can maintain calm in stressful situations, and have excellent troubleshooting skills. I am interested in advancing my career and learning new skills that will add to my skill set.
• One of four desktop support specialists working for Metro/Bi State Development Agency in a fast paced environment supporting a wide variety of software, including but not limited to Citrix, MS Office 2013, Microsoft Windows 7 and 10, Mac, AutoCAD, Adobe Acrobat Pro, Oracle, Active Directory, Safety Vision, Foresight Pro, Windows server. • Implement new desktop workstations and printers as needed per site visit and evaluation. • Diagnose workstation LAN issues to the wiring closet if necessary • Diagnose and repair desktop and printer hardware. • Diagnose software via remote tools including RAdmin, RDP, and Teamviewer • Log all issues in Footprints ticketing system. • Create and revise KB documentation as needed for new software and hardware processes. • Microsoft Windows 2008 R2 Print server management. • Updating company workstations via WSUS. • Workstation Imaging via Windows Deployment Services.
• Troubleshoot and repair hardware and software malfunctions in twenty-seven doctors’ offices, a very professional environment. • Manage service calls with Track-It. Commute to as many as ten offices per day to handle hardware and software requests. • Troubleshoot and maintain Microsoft Forefront antivirus server/client software. • Troubleshoot desktop and laptop internal hardware, scanners (Kodak, Fujitsu, Ambir), printers, internal network, Windows XP, Windows 7, Windows 8 and speech recognition software (Dragon Naturally Speaking). • Handle warranty repairs. • Expanded knowledge of network troubleshooting, improved client service and congeniality skills.
• Provide primary support to end-users, recorded and documented computing problems, and performed resolution for software and hardware related trouble calls. • Provide support for remote access users through dial-up and VPN using multiple VPN clients. • Provide break/fix support on Microsoft applications such as MS Office Suite 2003 including Outlook 2002/2003 and Windows 2000/XP
• Worked in a production environment supporting a wide spectrum of workstations, networking equipment, and software. Provided technical support at the executive level. • Created technical documentation on newly implemented software. • Provided clear, concise explanations of technical issues to end users. • Provided support for various VPN solutions including Juniper Networks and Inteligate. • Administered Exchange and user accounts through Active Directory. • Installed/reconfigured printers on the Microsoft print server. • Utilized documentation software to record trouble calls and escalate tickets to other teams in the company.