Minneapolis, Minnesota, United States
I am a senior operations leader in the sports and live-entertainment industry with 17+ years of experience overseeing large-scale stadium operations, complex event execution, and major capital programs. I currently serve as Director of Operations at U.S. Bank Stadium, where I lead day-to-day facility operations for one of the most technologically advanced and high-profile venues in the world. In this role, I oversee engineering, grounds, janitorial, and changeover teams; manage large union and non-union workforces; and support events ranging from NFL games to global broadcasts and marquee concerts. I am responsible for capital planning and execution, vendor and contract management, risk mitigation, and ensuring the stadium operates safely, efficiently, and at the highest standard, 365 days a year. Throughout my career, I’ve led stadium openings, premium space build-outs, technology and AV upgrades, security enhancements, and major infrastructure projects. I am comfortable operating at the intersection of operations, finance, and stakeholder management, balancing guest experience, asset protection, and fiscal responsibility while delivering on aggressive timelines. My leadership style is hands-on, collaborative, and accountability-driven. I believe great venues are built on strong teams, clear expectations, and disciplined execution. I’m motivated by creating environments where staff can succeed, partners feel supported, and fans and performers experience something exceptional.
As Director of Operations at U.S. Bank Stadium, I lead the daily operations of one of the most iconic sports and entertainment venues in the country. I oversee a cross-functional team responsible for engineering, custodial services, building and grounds, technical services, food & beverage operations, and event services, ensuring the stadium is always event-ready and operating at the highest level. My core responsibilities include: • Leading and managing all operational departments, including maintenance, engineering, housekeeping, technical services, and event operations. • Coordinating closely with other departments and event contractors to ensure smooth execution of events, from NFL games to concerts and large-scale public events. • Developing and enforcing operational policies, safety protocols, and emergency procedures aligned with OSHA, ADA, and life safety standards. • Managing annual operating budgets and contributing to long-term capital planning (1-year, 5-year, and 10-year CapEx improvements). • Overseeing preventive maintenance schedules, energy-saving initiatives, and facility upgrades in collaboration with public utilities and environmental agencies. • Negotiating and reviewing service contracts, vendor agreements, and union partnerships to ensure compliance and value. • Supervising department heads and frontline staff, including hiring, training, performance management, and team development. I take pride in creating a safe, efficient, and guest-focused environment that supports exceptional fan experiences and operational excellence. Whether managing routine operations or leading special projects like renovations or expansions, my goal is to keep U.S. Bank Stadium at the forefront of venue performance and innovation.
Direct the stadium operations staff and provide all operational coordination for stadium events, repairs, and projects. Identify improvement projects for stadium, solicit competitive pricing, obtain necessary approvals, liaison with contractors, review and approve work completed. Review and approve all stadium related purchases and contracts. Supervise and administer all stadium related contracted services. Annually prepare and manage facility operating budget, capital budget, and individual event budgets exercising fiscal control over fixed assets, inventories, and contracted services. Interpret technical information and drawings; assure all permits and licenses are acquired and in good standing. Supervise, hire, and manage all stadium operations staff and personnel. Develop operational staff policies and training procedures. Represent the stadium to promoters, College Athletic Directors, managers of events and other entities who contemplate utilizing the stadium; review contracts; coordinate all stadium departments with users of facility; review stadium expenses. Develop and maintain good working relationships with local municipal bodies (county and local police, fire department, traffic control) to ensure and enhance the success of both the long range planning process, as well as the day-to-day operating environment. Manages building control system and all components associate with the climate control system. • Successfully directed and executed building the United Performance Center training facility in Leesburg, VA. • Significantly improved fiscal impact on stadium operations in response to the COVID-19 pandemic. • Supervised successful renovation of Heineken MVP Club into the FanDuel Sportsbook. • Negotiated and brought engineering in-house at a significant fiscal savings. In negotiation to bring grounds keeping and security in-house.
Oversaw day-to-day operations, communication, and maintenance at City Stadium. Responsible for implementation and execution of security, safety protocols, and maintenance at City Stadium to improve player and fan experience. Managed facility rentals, including scheduling, contracts, and invoicing. In conjunction with the General Manager for City Stadium, established and managed budget for operations and maintenance. Coordinated event logistics, including crowd management and emergency safety plans for City Stadium. Was the USL club liaison for game day functions. Managed set up and clean up for all events at City Stadium. Developed, coordinated, and managed game day operations and staff including back of house operations, hospitality, merchandise, broadcast, security, parking, match operations, and special events. Provided high-quality service for game day and events at City Stadium. Negotiated, reviewed, administered, supervised, and implemented service contracts with vendors and contractors for key stadium functions throughout the year as the primary facility contact. Coordinated sponsorship implementation with Director of Business Development. Studied and ensured that all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations, and emergency procedures are followed. Assisted with facility management at Ukrop Park and Hensley Park to maximize efficiencies and economies of scale. Developed ideas for additional revenue streams within City Stadium. • Upgraded and rebuilt the home locker room for the Richmond Kickers. • Converted unusable space at City Stadium into a maintenance and storage facility. • Brought merchandising in-house and worked with vendors to develop new and relevant promotional products
Review client payroll data for accuracy. This requires checking critical details such as accuracy of taxing locales and balancing figures from multiple databases. ◾ Review client invoicing for accuracy. This requires checking critical details such as supporting payroll information. ◾ Finalize payroll and print checks. ◾ Finalize invoicing and print invoices. ◾ Prepare packets for shipment to customers. ◾ Assist with other functions within department such as invoicing and customer service. ◾ Balance payroll and invoicing to accounting statement for accuracy. ◾ Other duties as assigned. ◾ Payrolls are completed within required banking time frames. ◾ Payrolls are accurate. ◾ Invoices are generated accurately and timely. ◾ Packets are shipped properly and timely. ◾ All duties are implemented in a manner to support company policies and procedures and enhance teamwork ◾Timely and accurate completion of tasks is maintained in organized, effective, and positive manner
Oversaw the day-to-day operations of the Real Monarchs soccer organization from its inception. Worked closely with President and Head Coach to monitor purchases and maintain operating budgets. Ensured compliance with USL rules and regulations. Coordinated with all departments of Real Monarchs to execute contractual sponsorship obligations. Coordinated event logistics, including crowd management and emergency safety plans. Was the USL club liaison for game day functions. Managed set up and clean up for all events at Rio Tinto Stadium. Worked with local officials for permits, licenses, and parking as well as to ensure quality ingress/egress from stadium.