Greater Boston
Experienced IT system analyst with a passion for making technology easier for administrators and end users with the help of remote management and automation.
- Configures workstations and servers at auto body shops to interface with specialized auto part and auto insurance vendors to obtain parts and generate insurance repair quotes. - Identifies network needs and deploys various network switches and Access points such as Ubiquiti products. - Advice best practices for 3-2-1 backup solutions and implement fileservers and cloud backup services. - Configure and deploy enterprise servers, laptops, and desktops. - Creates proposals for new technology solutions.
-Served as member of the infrastructure team which is responsible for on-premises and cloud services, servers, storage, and networking -Managed and maintains Veeam servers and backups both to disk and to tape. -Managed and maintains server patching and provisioning utilizing Infrastructure as Code (IaC) concepts. -Maintained vCenter environment by performing VMware upgrades, provisioning/decommissioning virtual machines, configuration changes on virtual machines (both Linux and Windows). -Managed PKI to secure sites and services with certificates issued by local certificate authority. -Configured physical Dell servers and hardware RAID storage configurations. -Provisioned remote desktop applications with Microsoft Remote Desktop Services. -Managed file server permissions. -Administrated Office 365 licensing. -Administrated on-prem AD with synchronization to Azure AD. -Created and managed GPOs. -Created SCCM and Intune software distributions. -Used PRTG to monitor hardware and services across all sites. -Utilized Aruba ClearPass for network access control and segmentation. -Performed Aruba and Dell switch configuration changes. -Physically built out new datacenters, such as racking, stacking, and cabling. -Worked with vendors to quote projects and configure new server builds. -Administrated Mimecast email management for email filtering. -Administrated Cisco Umbrella (OpenDNS) filters and blocks. -Primary administrator and technical implementor of the Video Management System (VMS) migration from exacqVision to Milestone.
-Served as a lead desktop support specialist in a fast-paced corporate and manufacturing environment with approximately 2,700 employees. -Administered Active Directory, print servers, cloud AV/EDR (SentinelOne + Defender), and Intune. -Performed laptop and desktop imaging using SCCM. -Documented procedures to be utilized by peer technicians. -Provisioned software for end users using SCCM and Active Directory groups. -Played key role in upgrading Windows 7 machines running legacy encryption software (Dell Data Protection Encryption) to supported builds of Windows 10 with BitLocker by testing and documenting procedures. -Identified wide-spread endpoint software issues/trends and assisted in remediation to reduce downtime. -Implemented Intune MDM and Apple Device Enrollment Program for iOS/iPadOS and MacOS endpoints to support the growing business needs by providing cloud managed, secured Apple devices with near zero-touch deployment.
- Jamf mobile device administrator for a 350+ Mac environment and 150+ iOS environment. - Primary system administrator for university issued Mac systems. - Secondary support to university issued Windows systems. - Administrates Quest (formally Dell) Kace system management appliance. - On-call support for university police station’s virtual machines responsible for IMC and CJIS for dispatch systems running on ESXI. - Images and maintains Windows 10 based physical lab systems. - Performs onboarding and offboarding tasks for employees. - Administrates Filemaker Pro on Windows Server 2019. - Administrates hardware raid based NAS appliances and ZFS based software raid NAS. - Maintains inventory database used for system lifecycle management and ordering.
- Maintained and administered multiple print servers for the university running Windows server 2008-2012. - Worked with the Student Accounts department as primary support for TouchNet Point of Sale hardware and software to process credit card transactions. - Primary support for financial and human resources departments with Massachusetts state issued VPN services. - Backup for campus VMware ESXI virtual environment which included performing maintenance such as software updates, and software installations on both persistent and nonpersistent virtual machines. - Support for university police IMC systems running on VMware ESXI.