United States
Successfully led over 40 enterprise implementations, integrating across a wide range of ITSM, collaboration, identity, and HR tools to enable real-time automation and support experiences. Built a scalable discovery and onboarding framework that aligns tech deployment with real-world support operations. Partnered cross-functionally with Product and Engineering to deliver custom use cases using Agent Studio. Led monthly executive syncs with customer leadership, ensuring strategic alignment and long-term success. Developed enablement resources that improved customer self-sufficiency and accelerated time-to-value.