Toronto, Ontario, Canada
Experienced Customer Sevice Agent with a demonstrated history of working with Skill in Negotiation, Law Enforcement, Workplace Safety, Environmental Awareness, and Observation. Strong operations professional with a Diploma + Honours from Centennial College.
Greeted customers, served orders, handled cash, prepped and maintained work area, worked drive-thru window servicing customers needs while maintaining quality counts and time.
-I patrolled sites on foot undercover while performing multiple investigations and writing various detailed logs and reports. -While undercover I monitored, detected and prevented thefts, vandalism and fraud while making arrest under the Criminal Code of Canada. -I used customer service and negotiation techniques to deescalate high stress conflicts while ultimately persuading individuals to comply with instructions. -When necessary, I effectively applied use of force to remain safe and to also insure the safety of everyone else. -I worked closely with law enforcement and emergency first responders to resolve emergency situations. -I worked closely with site owners, management and staff, while listening and addressing their various concerns. I also relay pertinent information through chain of command. -I operated CCTV and PTZ surveillance monitoring systems throughout investigations. -Worked overnight surveillance investigations, operating company vehicle. -Conducted employee bag screenings. -Conducted multiple internal investigations. -Attended legal proceedings through the Canadian System of Justice. -I collected and consolidated logs and reports from various sites to be filed for my supervisor -I interacted with various people from all walks of life on a daily basis. People of different nationalities, races, sexual orientation, age, social economic status, abuse, criminal history, a story to tell, a hand that needed to be held, and a head that needed to be rested, and a seconded chance needed to be given. Even though these people that I interacted with where breaking the law, they still deserved to be treated with respect and required dignity throughout the processes with me.
-Assisted Venue Coordinator within a Multi-sport/Multi-venue to coordinating Security Personal at multiple (PSA) and (VSA) locations, ensuring all Supervisors and Workforce duties are performed effectively. -Managed Pedestrian Screening Areas (PSA) & Vehicle Screening Area (VSA) and spectators entrance areas; ensuring all workforce within and along the perimeter of the venue are performing their duties effectively. -Supervised 15-50 security guards per shift helping to securing Pan Am Park (The Exhibition Grounds), guards were posted at static, roaming, and POE positions. -Maintain a rotating roaster of personal working with other section supervisors to fill potential security breaches. -Trained staff on proper operation and health and safety techniques to operate Garrett Super Scanner V hand-held metal detector. -Trained staff on proper operation of Garret Pinpoint Detection PD 6500i walk through metal detector. -Worked closely with various law enforcement agencies to maintain a secure perimeter. -Encouraged team members, while observing techniques and addressing any concerns. If required escalated to Venue Coordinator. -Kept detailed logs and reports to be filed at shift end, and relaying end of shift report to new Venue Coordinator. -Managed break times for 15-50 people, rotating meal and washroom breaks. -Managed and dealt with civilians attempting to gain entry into secure location without proper credentials/identifications, or entering with vehicles that are not accredited. -Responded to escalated security alerts from security personal with law enforcement to deal with and to document incident. -Conducted various types of security screening on guest, athletes, press, and law enforcement. Checking their accreditation and identification, and performing various screening for any items that were deemed inadmissible to the premises. -Maintained an open line of communication with surrounding teams in case of any emergencies.
-I patrolled sites on foot undercover while performing multiple investigations and writing various detailed logs and reports. -While undercover I monitored, detected and prevented thefts, vandalism and fraud while making arrest under the Criminal Code of Canada. -I used customer service and negotiation techniques to deescalate high stress conflicts while ultimately persuading individuals to comply with instructions. -When necessary, I effectively applied use of force to remain safe and to also insure the safety of everyone else. -I worked closely with law enforcement and emergency first responders to resolve emergency situations. -I worked closely with site owners, management and staff, while listening and addressing their various concerns. I also relay pertinent information through chain of command. -I operated CCTV and PTZ surveillance monitoring systems throughout investigations. -Worked overnight surveillance investigations, operating company vehicle. -Conducted employee bag screenings. -Conducted multiple internal investigations. -Attended legal proceedings through the Canadian System of Justice. -I collected and consolidated logs and reports from various sites to be filed for my supervisor. -I interacted with various people from all walks of life on a daily basis. People of different nationalities, races, sexual orientation, age, social economic status, abuse, criminal history, a story to tell, a hand that needed to be held, and a head that needed to be rested, and a seconded chance needed to be given. Even though the people that I interacted with where breaking the law, they still deserved and required to be treated with respect and dignity throughout the processes with me.