Greater Hartford
Technically knowledgeable and skilled in IT infrastructure, Servers, Clients, Network equipment, virtualization and more. Have a broad IT knowledge set to see the big picture and where things fit, particularly from a business perspective. Personable, business need and customer (internal and external) focused, able to quickly build a rapport with people then identify and service their IT needs. Directed towards focusing my day to day skills on the network security of networks and devices. Plan to eventually make use of my technical knowledge set, view of the larger IT picture, business focus, and interpersonal skills in a management/executive role planning and implementing IT strategy.
Due to Title re-alignments and some organizational restructuring my title has changed. My responsibilities for the most part have stayed the same, but I do have staff direct reporting to me again after these changes.
The promotion from February at Realized Solutions when I was a Senior Network Technician, finally made official in title too as of July.
Member of a Technology Hardware and Infrastructure support team at a Managed Services Provider and custom software development company. As of February 2018 I was also given co-management responsibility of the hardware team with two direct reports in addition to the responsibilities below. Edit: After a company restructuring I no longer have any direct reports but still have supervisory responsibilities for the entire team. Primary responsibilities include providing server, computer and network support and maintenance internally to the organization, as well as clients. Additional duties include project implementation internally as well as to clients. Recommendations and consulting to clients regarding their infrastructure as well as client business initiatives that involve IT resources. As a senior team member I also mentor and help our junior members grow further in their knowledge and roles. We work as the sole IT department for some organizations, and seamlessly integrate as an extension to others that have internal IT staff or departments, assisting them and augmenting them as need be.
One of three members of an IT team supporting North American IT infrastructure for 11 permanent locations and a handful of smaller temporary locations. In addition to infrastructure management we also provided end user support to appromimately 500 cellular phone users and 300 PC users with approx. 400 network nodes across the infrastructure, not including IP phones. In addition to the above in my position I am engaged in vendor management; strategic IT planning; and project planning, execution, and management. Projects in progress at time of separation: --VOIP/UC across all permanent US Locations, consolidating 7 different systems analog, digital, and VOIP into one platform. --Changing our primary VPN solution to a more versatile one. Completed projects (not comprehensive): --Outsourcing of low level end user tickets, and consolidating IT ticket creation and end user contact into one single point of contact in order to allow better end user support, and allow internal resources to focus on strategic initiatives --Closing of one location and opening a new one with migration of users from closed site and a subset of users from another site to the new location --Migration of cell phones from one carrier to another across the US --Implementation of ticketing system for end user support --Migration from one ticketing system to global ticketing system of parent Global company --Implemented network monitoring of vital North American Infrastructure --Implemented SNMP and netflow monitoring of all network traffic across our MPLS WAN.
Contractor trainer for Spiceworks University training IT professionals in Spiceworks and general IT subjects. Looking to expand to general IT consulting as well.
Manage and assess emergency situations. Coordinate with multiple agencies to provide emergency services. Provide care and transport for the sick and injured.
Configured, managed, and administered Servers, Desktops, Laptops, and the Network. Worked with an Active directory domain, with server Operating systems including Server 2000, Server 2003, Server 2008, Debian Linux and CentOS. Managed Desktop Operating systems including Windows 2000, XP, Vista, and 7. Configured networking gear including switches from Dell, HP, and Juniper Router. Worked closely with other departments to implement technologies to improve efficiency and further business objectives. And many more things I'll have to add when I have more time.