Berkeley, California, United States
Shannon is an Associate Director, Solution Consulting for the Opower practice within Oracle's Energy and Water Global Business Unit. With previous experience in management consulting, she has worked with multi-national clients in the utility, retail, and high tech industries. Project experience includes organizational design, change enablement and training strategy/development. While at the University of Washington, she worked in analyst and consulting support roles related to corporate and municipal sustainability. Her experience included program development and rollouts, outreach, collateral development and stakeholder engagement. She also has a background in sales and communications with a major retailer.
-Manage Opower solution consulting activities for many of the largest investor-owned electric and gas utilities across the U.S (4 of 10 utilities with the largest customer bases) -Function as a subject matter expert for all of Opower’s current and future solution offerings -Partner closely with 3 account executives and respective sales leadership to define regional sales strategy and project plans -Work closely with a variety of internal and external teams, in the form of discovery, fact-finding conversations and workshops, to understand and translate business issues into valuable SaaS solution sets -Produce and present tailored presentations and demonstrations for all levels of client leadership that demonstrate the value Opower solutions could create for their business -Manage cross-functional responses to proposal requests to ensure we are crisply and concisely summarizing our solutions and their strengths
Communications Technology Provider - Menlo Park, CA - Workplace Training Redesign - Executive Leadership Training Coordinator -Worked closely with out-going client training coordinator to document the as-is processes for five executive leadership training courses -Created a one-stop tracking document to ensure all processes were being adhered to upon takeover of course execution -Managed the end-to-end process for each training course. Activities included delivering course communications, tracking registrations, managing logistics (hotel reservations, restaurant reservations, course material delivery, etc.), and soliciting and analyzing course feedback -Used experience in directly managing the programs and feedback from business partners to create ideal to-be process flows -Handled training for the incoming full-time training coordinator Electric Utility Client - Portland, OR - Oracle CIS-MDM System Implementation - Project Management Lead -Managed 300-person agile Customer Information System (CIS) Oracle engagement alongside executive project leadership team in a heavily client-facing role -Managed four direct onshore reports and six offshore resources involved in project management -Managed the development of 32 dashboards that measured the status of project go-live criteria -Presented dashboards to project leadership and steering committee on a weekly basis -Oversaw project management system with 60 MS project plans that fed a complex system of automated scheduled and cost KPIs and metrics, bringing visibility to leadership of key activities
Electric Utility Client - Portland, OR - Oracle CIS-MDM System Implementation - Interim Training Lead -Owned the development of ten training courses (40+ hours of material) related to utility billing, credit, and payment functionalities in the Oracle system -Coordinated cross-functional review sessions with business supervisors, project team business analytics, system experts, and training team coworkers to align on course content -Managed the deliverables of knowledge management (KM) content developers to ensure quality and completeness. Served as the liaison for KM materials between the training team and the business -Owned the cross-functional defect management process for the training team -Managed technical aspects of training such as environment planning, management of logins, and data sheet consumption -Managed the status reporting of training team activities. Multi-National Retailer - San Francisco, CA - Organizational Redesign and Rollout - Organizational Design / Change Practitioner -Worked individually with two client Senior Managers to build a payroll model for the proposed organization structure to access financial feasibility of the design -Owned the creation of the Change Impact Assessment for the client -Owned competitive benchmarking for the project. Conducted background research to assess each company’s maturity in: Services, omni-channel initiatives, and in-store technology offerings -Analyzed 2000+ survey responses from in-store leadership and helped produce quantitative reports around role consistency and core activities by role -Documented as-is/to-be process flows for in-store education. Deliverable was socialized in all U.S. stores -Analyzed fleet data to determine ideal store characteristics for pilot and rollout -Owner the training deck that was used to promote the program to store leadership in 300+ stores -Aided in the creation of a comprehensive communications approach
-Volunteer position between university graduation and starting with Accenture -Aided in the development of a new community choice energy program that will serve as an alternative electric power supplier for energy customers throughout Silicon Valley. -Responsible for opening communication channels, and maintaining relationships, with commercial and residential energy customers in the region. -Worked closely with the marketing teams to produce high-quality, informative outreach materials.
-Responsible for development and analysis of baseline sustainability impact studies, and supporting the writing of multiple Corporate Social Responsibility (CSR) reports. -Responsible for aiding in content creation for online sustainability education courses. -Also, supporting office operations and utilizing new marketing strategies to reinvent the firm’s use of social media platforms.
-Assisted Dr. Dorothy Paun with research focused on corporate triple bottom line performance. -Utilized IBM’s SPSS software to run statistical analyses on data collected from the CSR reports of 121 publicly-traded corporations. Outputs were used to study correlations between environmental and financial performance. -Conducted research on the pros and cons of the GRI G4 framework. -Helped run trial runs of a new Sustainability Performance Assessment tool, created by Dr. Paun based on G4 guidelines, for use in sustainable business courses. -Aided Dr. Paun in the drafting of a publication disseminating the SPA tool.